AVP - Client Experience & Operations Management (6-10 yrs)
4 weeks ago
Position :
AVP- Client Experience and Operations Management
Location :
Noida
Job Profile:
Key Responsibility Areas:
- Own the customer onboarding process, and drive an exceptional experience during the initial client journey
- Key priorities would be to ensure customers are onboarded with the right expectations, and then engaging them to source content and create best-in-class catalogs
- Bring innovations and industry best practices to take the onboarding experience to next level
- Manage outsourced vendors, drive relationships and investments to help them grow bigger, and ensuring continuous alignment with company priorities
- While improving the quality of customer content being produced will be the primary responsibility, timely closure of catalog creation will be equally important
- Regular process reviews and data analysis to be done to ensure technology-based process improvement feedback is being shared on quality, experience, and efficiency improvements
- Maintain daily tracking, audit, training, and team motivation focus to drive large remote teams and Maintaining process compliances and hygiene
Desired Profile:
Qualifications:
Education and experience - MBA with 6-10 years of work experience and passed out of well-recognized institutes. Prior e-commerce experience will be an added advantage
Skill Sets:
- Customer satisfaction and Quality oriented mindset
- Good communication and presentation skills
- Good logical reasoning ability and attention to detail
- Good data analysis skills and understanding of technology to drive business solutions
- Strong with MS Office tools, especially Excel, PowerPoint, and Word
- Ability to multi-task and work in a fast-paced environment
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