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Assistant Manager Quality/ Quality Team Leader

3 months ago

Mumbai, Maharashtra, India timesjobs Full time
Customers centricity

Internal policies awareness and issue management

Basic MS Excel, Word, and Outlook

Good written communication

Client communication capability


Attrition control by ensuring people are taken care of and well-guided, and their controllable issues are closed with a transparent approach.


Giving focus to new people by helping them to adjust in the work environment and to supervisors for closure of the same.

Client KPI measurement, review with internal team, and track in his review with the team.

Ensuring ABCD ranking of his Team (CSA/TL) and taking initiatives for process improvement.

Reduce client escalations by tracking open points in customer VOC/VOB, review, MOMs, etc.

Study the market for process comparison and share analysis with External and Internal customer team.

Eligibility Criteria

Qualification HSC
Experience Min 1-3 Years as an AM or Sr. TL for more than a year
Experience preferred from Inbound process
Process and product awareness
Industry and domain knowledge

Location
Mumbai