Branch Manager
4 weeks ago
Duties & Responsibilities:
Responsible for:
- Revenue targets of the unit
- Productivity of the unit
- Recruit, coach and develop Sales Managers and Agent Advisors
- Adherence to Customer service standards
KEY RESPONSIBILITIES:
- Meet unit targets
- Achieve revenue targets
- Ensure implementation of GOLD system
- Supervise the activity plan of Sales
- Managers & Agents to ensure that these are fulfilled as per the desired standards
- Ensure that all Sales Managers and Agents under supervision perform as per the company's rules and regulations
- Track productivity measures as for the unit:
- AFYP
- Case rate
- Annual mode business
- Persistency
- Paid cases per agent
- YTD appointments
- SM appointments
- Pro active agent retention
- Annual FYC standards
- Execute plans for growth of the agency
- Identify, interview and select new Sales Managers from natural market and by networking
- Ensure adherence to laid down sales and service standards for Sales Managers
- Ensure retention of Sales Managers by formulating their development plans, meeting their training needs and communicating with them on a regular basis
- Build a leadership pipeline of future SMs & APs from the unit.
OTHER RESPONSIBILITIES:
- HO coordination
- Sales promotion activities
- Assist in overall running of the G.O
MINIMUM EDUCATION:
- Graduate preferably with an MBA
MINIMUM/SPECIFIC EXPERIENCE:
- Graduate preferably with an MBA
- If MBA, minimum of 6 years of experience in sales and sales management, recruitment, supervision and development of people.
- A graduate should have a minimum of 78 years of experience in the above domain.
- Should have local market exposure and experience in process driven, quality sales organizations Graduate preferably with an MBA
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