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ServiceNow BA Analyst

3 months ago

Pune, Maharashtra, India Nuveen Full time
Associate - Cloud Implementation - IN
Professionals in this job family work on developing, deploying and troubleshooting cloud based application. They work across the complete cloud stack i.e. Software as a Service (SaaS), and/or Platform as a Service (PaaS) and/or Infrastructure as a Service (IaaS) leveraging suites like cloud platform, Microsoft Office 365, Windows Azure, Google App Engine and Amazon Web Services/EC 2 .

Key Responsibilities and Duties
  • They interact with project managers to drive an optimized solution within known constraints.
  • The job also requires in-depth understanding of cloud storage services such as EBS, Amazon S3, EFS etc.
  • Professionals in this area are also involved in integration of cloud applications and require knowledge of APIs, pre-scripting, post-scripting and integration testing.
Educational Requirements
  • University (Degree) Preferred
Work Experience
  • 2+ Years Required; 3+ Years Preferred
Physical Requirements
  • Physical Requirements: Sedentary Work
Career Level
6IC

ServiceNow Business Analyst

We are seeking a highly skilled and experienced ServiceNow Business Analyst who will have a strong background in ServiceNow platform, excellent analytical skills, and the ability to translate business needs into technical solutions. This role involves working closely with stakeholders to understand their requirements, documenting processes, and ensuring successful implementation of ServiceNow solutions.

Key Responsibilities:

· Work with stakeholders to gather, analyze, and document business requirements for ServiceNow projects.

· Identify areas for process improvement within the organization and recommend ServiceNow solutions to enhance efficiency and productivity.

· Collaborate with the technical team to design and implement ServiceNow solutions that meet business needs.

· Create detailed documentation including requirements, process flows, user stories, and functional specifications.

· Act as a mediator between business stakeholders and the technical team, ensuring clear communication and understanding of project goals and requirements.

· Develop and execute test plans to ensure the quality and functionality of implemented solutions.

· Provide training and support to end-users on ServiceNow applications and processes.

· Stay up to date with the latest ServiceNow features and functionalities and recommend enhancements to existing implementations.

Preferred Candidate:

  • 5 to 7 years of experience as a Business Analyst, with at least 3 years specifically focused on ServiceNow.
  • Proficiency in ServiceNow platform capabilities, including Incident Management, Problem Management, Change Management, Service Catalog, and CMDB.
  • Experience with ServiceNow scripting and workflows.
  • Strong analytical and problem-solving skills, with the ability to analyze complex business processes and develop innovative solutions.
  • Excellent verbal and written communication skills, with the ability to present complex information in a clear and concise manner.
  • Experience in managing multiple projects simultaneously, with strong organizational and time management skills.
  • ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Implementation Specialist (CIS) preferred.
  • SAFe for Teams/BA certification preferred.
Related SkillsAgile Methodology, Continuous Integration & Deployment, Data Analysis, Debugging, DevOps, Enterprise Application Integration, Group Problem Solving, Operating Systems Management, Programming, Software Development, Software Development Life Cycle, Web Application Development

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.


Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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