Looking for Customer Operations Executive at South Delhi, Delhi, India
2 weeks ago
Position Overview:
We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The primary responsibility of this role is to handle and verify Shopify orders and address inquiries from customers who have purchased our products. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a customer-centric approach.
Key Responsibilities:
- Order Verification:
- Verify Shopify orders to ensure accuracy and legitimacy.
- Cross-check order details with customer information and payment records.
- Investigate any discrepancies or irregularities in orders and take appropriate action.
- Customer Inquiries Handling:
- Respond promptly and professionally to customer inquiries via email, chat, or phone.
- Provide assistance and support to customers regarding order status, shipping information, product inquiries, and other concerns.
- Resolve customer issues or complaints effectively and in a timely manner, aiming for first-contact resolution whenever possible.
- Product Knowledge:
- Develop a thorough understanding of our products and services to provide accurate information to customers.
- Stay updated on product features, specifications, pricing, and promotions.
- Documentation and ing:
- Maintain detailed records of customer interactions, including inquiries, resolutions, and feedback.
- Generate s on order verification activities, customer inquiries, and trends to identify areas for improvement.
- Collaboration:
- Coordinate with other teams, such as Sales, Logistics, and Quality Assurance, to address customer concerns and resolve issues effectively.
- Share insights and feedback from customers with relevant teams to improve product offerings and customer experience.
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