Helpdesk Senior Representative

4 weeks ago


Gurgaon, Haryana, India NTT DATA Services Full time

Grade 4 Helpdesk Specialist L1

Requirements:

  • Experience in help desk/call support etiquettes.
  • Strong problem solving, priority setting, and collaboration skills.
  • Attention to detail.
  • Adaptability to changing work environment and technologies.
  • Excellent communication skills with Outstanding communication at all levels within an organization, externally with onshore clients both written and verbal.
  • Good working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the incident, problem, and change processes and improvements
  • 3 to 4 years overall experience in a technical support role
  • Minimum 1 year of experience in IT Service Desk and 1-2 years of experience in technical support role
  • Bachelor's Degree in related field.

Technical Skills:

  • Basic knowledge of Microsoft AD, DHCP, DNS.
  • Basic knowledge of networking (IP address, Mac address, VPN, Subnet, Proxy)
  • Basic knowledge/experience with Networking and troubleshooting (TCP/IP, DNS, DHCP, tracert, LAN)
  • Basic knowledge of Microsoft Exchange (Distribution Group, DNS Record, License management, Mail Flow Rules, Email Forwarding, Mailbox Conversions)
  • Basic understanding of Virtualization likewise VMWARE/HYPER-V/Citrix.
  • Proficiency in computer usage, internet, and Microsoft Office suite of applications (Outlook, Word, Excel, PowerPoint, Etc.)
  • Contribute to technical knowledge base
  • Preferred if having MCSE/MCSA OR basic level certifications in AWS/AZURE Cloud.

Work Timings: Flexible to operate in 24/7



  • Gurgaon, Haryana, India timesjobs Full time

    Helpdesk Senior AssociateDate: May 27, 2024Location: Gurgaon, HR, INCompany: NTT DATA ServicesExperience: 3-4 years of relevant experienceOffice Time:8:00 AM 5:30 PM, Sunday-Saturday. Rotational support (Female)24X6 Sunday (11:00PM-Saturday 11:PM) Rotational Support (Male) Weekly ComOff will be applicableSkills and Responsibility:Service desk experience in...

  • Senior Manager

    1 month ago


    Gurgaon, Haryana, India iimjobs Full time

    Position Title- Senior Manager - Brand MarketingDepartment MarketingReports to DGM -Marketing Team Size/Span of Control 1-2Note: Candidates should be from Casual Dining set ups only.Job Purpose: The primary purpose of this job is to develop and maintain the product in the portfolio. The purpose is to ensure that the brand is communicated correctly across all...

  • Senior Associate

    4 days ago


    Gurgaon, Haryana, India Mercer Full time

    Mercer is seeking candidates for the following position based in the Gurgaon office:Senior Associate - Senior Business Transfromation & StrategyWhat can you expect?The Strategic Project Manager, Finance for Marsh McLennan's Financial Planning and Analysis team in the India, Middle East, and Africa region (IMEA) will be a core member of the IMEA team,...

  • Senior Associate

    4 days ago


    Gurgaon, Haryana, India Mercer Full time

    Mercer is seeking candidates for the following position based in the Gurgaon office:Senior Associate - Senior Business Transfromation & StrategyWhat can you expect?The Strategic Project Manager, Finance for Marsh McLennan's Financial Planning and Analysis team in the India, Middle East, and Africa region (IMEA) will be a core member of the IMEA team,...


  • Gurgaon, Haryana, India UnitedHealth Group Full time

    Optum is a worldwide organization focusing on providing care combined with technology to enhance the well-being of millions of individuals. Working with us means contributing to better health outcomes by facilitating access to healthcare, pharmacy benefits, data, and resources necessary for people to thrive. Our culture embraces diversity, offers...


  • Gurgaon, Haryana, India Reckitt Full time

    We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a...


  • Gurgaon, Haryana, India Baxter Full time

    Senior Manager, India ControllerThis is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and...


  • Gurgaon, Haryana, India Hilton Full time

    The Director, Brand Performance Support (BPS) - India will serve as the main support contact for owners, management company representatives, and hotel leaders of assigned hotels, not exclusive to but with primary focus to launch, maintain and support Hilton branded franchise locations; with the goal of optimizing portfolio performance from deal signing...


  • Gurgaon, Haryana, India iimjobs Full time

    Role Overview and responsibilities: Lead a multidomain team of 40+ Analysts and Data scientists working across Commercial, Business Operations, Customer Care, Energy Hedging and Customer Analytics Grow existing account by identifying latest demand and create proposals/lead sales pitch meetings Make critical decisions and guide the core team on the...


  • Gurgaon, Haryana, India Netomi Full time

    We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work...


  • Gurgaon, Haryana, India Hilton - India Regional Office Full time

    The Director, Brand Performance Support (BPS) - India will serve as the main support contact for owners, management company representatives, and hotel leaders of assigned hotels, not exclusive to but with primary focus to launch, maintain and support Hilton branded franchise locations; with the goal of optimizing portfolio performance from deal signing...


  • Gurgaon, Haryana, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...


  • Gurgaon, Haryana, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Job Location : Gurgaon/ Mohali and BangalorePreferred Immediate JoinersAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging...


  • Gurgaon, Haryana, India Baxter Full time

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost...


  • Gurgaon, Haryana, India Agoda Full time

    About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...


  • Gurgaon, Haryana, India Suntory Global Spirits Full time

    JOIN OUR SUNTORY Global Spirits FAMILYAs a world leader in premium spirits, Suntory Global Spirits inspires the brilliance of life by delivering great consumer experiences through its world-class portfolio of brands. Known for its craftsmanship of premium whiskies, including Jim Beam, Maker's Mark, Basil Hayden and Knob Creek bourbons; Japanese whiskies,...

  • Trade Head

    1 month ago


    Gurgaon, Haryana, India iimjobs Full time

    Trade Head - MBO & ExhibitionJob Description:As the Trade Head for Multi-Brand Outlets (MBOs) and Exhibition Handling, you will be responsible for spearheading our brand's presence and sales strategy. Your role will involve a blend of strategic planning, relationship management, and operational execution to drive sales and brand visibility.Key...


  • Gurgaon, Haryana, India timesjobs Full time

    Job Title: Technology - Summer InternResponsibilitiesFiserv is currently looking for innovative and motivated Technology Interns to participate in the 10-week 2024 Summer Internship Program. Technology areas such as Application Development, Cyber Security, Data Science, Database Management, IT Project Management, and Quality Assurance are offering...


  • Gurgaon, Haryana, India Adobe Full time

    JOB LEVELP50EMPLOYEE ROLEIndividual ContributorThe Prinicipal Technical Account Manager is accountable for the technical success of Adobe's largest customers. They are charged with developing and implementing a customer strategy critical for the health of their solution stack; driving adoption and usage; risk mitigation and alignment across Customer...


  • Gurgaon, Haryana, India Agoda Full time

    About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...