Helpdesk Senior Representative
4 weeks ago
Grade 4 Helpdesk Specialist L1
Requirements:
- Experience in help desk/call support etiquettes.
- Strong problem solving, priority setting, and collaboration skills.
- Attention to detail.
- Adaptability to changing work environment and technologies.
- Excellent communication skills with Outstanding communication at all levels within an organization, externally with onshore clients both written and verbal.
- Good working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the incident, problem, and change processes and improvements
- 3 to 4 years overall experience in a technical support role
- Minimum 1 year of experience in IT Service Desk and 1-2 years of experience in technical support role
- Bachelor's Degree in related field.
Technical Skills:
- Basic knowledge of Microsoft AD, DHCP, DNS.
- Basic knowledge of networking (IP address, Mac address, VPN, Subnet, Proxy)
- Basic knowledge/experience with Networking and troubleshooting (TCP/IP, DNS, DHCP, tracert, LAN)
- Basic knowledge of Microsoft Exchange (Distribution Group, DNS Record, License management, Mail Flow Rules, Email Forwarding, Mailbox Conversions)
- Basic understanding of Virtualization likewise VMWARE/HYPER-V/Citrix.
- Proficiency in computer usage, internet, and Microsoft Office suite of applications (Outlook, Word, Excel, PowerPoint, Etc.)
- Contribute to technical knowledge base
- Preferred if having MCSE/MCSA OR basic level certifications in AWS/AZURE Cloud.
Work Timings: Flexible to operate in 24/7
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