Sales Operation Analyst

4 weeks ago


Gurgaon, Haryana, India Philips Full time
Job TitleSales Operation AnalystJob Description

Job Description:

We are seeking a dynamic and detail-oriented individual to join our team as a Customer Order Specialist. This role is crucial in supporting our sales team to ensure timely order booking and ensuring efficient processes within the sales department.

Responsibilities:

  • Execution of customer orders via online platforms.
  • Review orders for accuracy and completeness, including pricing, product specifications, and other order information.
  • Coordinate with internal departments, including sales & other cross-functional teams to ensure timely order fulfillment.
  • Receive and review requests for quotations from sales representatives and initiate pricing approvals.
  • Collaborate with the sales team and other stakeholders to gather necessary information for preparing quotations.
  • Resolve order discrepancies, billing issues, and other customer-related issues in a timely and professional manner.
  • Maintain accurate records of customer orders.
  • Monitor and track order fulfillment metrics, identifying areas for improvement and implementing process enhancements.
  • Participate in team meetings and training sessions to stay informed about new processes, and best practices.
  • Involved with improvement initiatives related sales processes.

Must have:

  • Postgraduate / master's degree in business administration or a related field.
  • 7+ years of experience in sales operations, sales support, or a related role.
  • Strong communication and interpersonal skills, with the ability to interact effectively with internal teams.
  • Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook) and order management systems.
  • Ability to multitask and prioritize workload in a fast-paced environment.
  • Problem-solving skills with the ability to resolve customer order processing issues effectively.
  • Ability to work independently with minimal supervision while also functioning effectively as part of a team.
  • Flexibility to adapt to changing priorities and business needs.
  • Knowledge of SAP & SFDC is a plus.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.


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