Loop - Merchant Experience Lead - Account Management - SaaS (5-9 yrs)
4 weeks ago
This role is very hands-on and may require long-working hours.
- This role is for US timezone - 5PM - 3AM
- Location is Gurgaon (in-office role)
This role is +1 to founders - we have grown rapidly based on exceptional merchant experience and referrals. We are looking for a merchant experience lead to work across onboarding, support and CSM functions to ensure seamless merchant experience.
We are looking for a Merchant Experience Leader who has seen high-growth SaaS journeys from 7-figure ARR to 8-figures.
We don't have a defined responsibility areas (JD) as yet for this role but following are the expectations:
1. Own everything after sales and maintain zero churn + >80 NPS
2. Work with team of 6-10 people across merchant onboarding, CSM and Support and help them grow into their roles
3. Built systems for enhanced team productivity + better merchant experience
4. Work with product team on defining product roadmap
5. Own product usage content pieces (blogs / case-studies) + referrals from existing merchants
Required Skill-set:
1. Worked with merchants across North-Amercia (primary) / Europe / ANZ
2. Strong communication, articulation & leadership skills
3. Good problem solving + data-analysis skills
4. Past experience in working with product + marketing teams
5. Managed team size of at-least 4 people in past for an year
6. 5-8 years of work-experience
While we want everything in this individual but customer empathy + leadership skills + consistent past learning traits are on top of the list.
If you are looking for a very high-owneship role to help us build a critical function of the company then we would like to speak with you.
-
Gurgaon, Haryana, India iimjobs Full timeThis role is very hands-on and may require long-working hours. This role is for US timezone 5PM 3AM Location is Gurgaon (inoffice role)This role is +1 to founders - we have grown rapidly based on exceptional merchant experience and referrals. We are looking for a merchant experience lead to work across onboarding, support and CSM functions to ensure...
-
Loop - Talent Acquisition Role (2-5 yrs)
3 weeks ago
Gurgaon, Haryana, India iimjobs Full timeLoop is one of the leading subscription management apps on Shopify helping D2C merchants to build the best subscription experience.Loop's all in one subscription management suite helps merchants to sell, manage and retain subscriptions and thus helping them to achieve the highest possible customer lifetime value.Since our launch in Oct, 2021 we have been...
-
Loop - People Lead (7-10 yrs)
3 weeks ago
Gurgaon, Haryana, India iimjobs Full timeAbout us Loop is one of the leading subscription management apps on Shopify helping D2C merchants to build the best subscription experience. Loop's all in one subscription management suite helps merchants to sell, manage and retain subscriptions and thus helping them to achieve the highest possible customer lifetime value.Since our inception in Oct, 2021 we...
-
Loop - Merchant Success Manager (3-5 yrs)
3 weeks ago
Gurgaon, Haryana, India iimjobs Full timeKRA's: Engage with existing merchants and help them drive maximum value of product. Directly responsible for retention, product adoption, NPS and subscriber growth for merchants. Responsible for new brand logo acquisitions via referrals and outbound. Be a product evangelist in DTC communities and webinars. We would encourage MSMs to write product case...
-
Loop - Content Marketing Role (3-8 yrs)
3 weeks ago
Gurgaon, Haryana, India iimjobs Full timeWe are looking for the first person in content marketing to share our story/product with the world and more so with our potential / future customers. We are building an awesome product for US DTC brands, which helps them make more money while giving a better experience to customers. Literally win-win for everyone. DTC founders/executives have thousands of...
-
Loop - Manager - Customer Success (1-3 yrs)
3 weeks ago
Gurgaon, Haryana, India iimjobs Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. KRAs : Work with our existing merchants on their problems (own NPS) and help them...
-
Finverv - Manager - Customer Success (2-5 yrs)
3 weeks ago
Gurgaon, Haryana, India iimjobs Full timeManager - Customer Success About the role:What you do in this role will have a real, genuine impact on the growth of our business whether it's building strong strategic relationships and crafting new revenue opportunities for our partners, or being the voice of the customer to internal stakeholders and advocating on their behalf.Your Impact in Role: Own the...
-
Loop - Email Marketing Role - B2B SaaS (2-5 yrs)
3 weeks ago
Gurgaon, Haryana, India iimjobs Full timePrimary Qualification Criteria: At least 1 year experience of working in a SAAS startup Experience doing B2B cold email marketing to the US EU regionIf you are a cold email marketer who understands and enjoys the following, apply for this position. Technical infrastructure best practices for cold emailing, Scale it up as per sending requirements and...
-
Gurgaon, Haryana, India iimjobs Full timeSpecialist - Product Solutions QUALIFICATIONS: Minimum of 5 years of experience in Key Account Management and B2B quotacarrying sales experience along with customer success preferably with complex or technical SaaS products. Demonstrated ability to successfully demo software products for various use cases. Strong analytical and quantitative ability to...
-
Loop - HR Business Partner (7-10 yrs)
3 weeks ago
Gurgaon, Haryana, India iimjobs Full timeWe are a team of 35 people and we are looking for a people lead to own everything related to people - hiring, engagement, productivity and employee NPS. Someone who has high EQ; is mature and and thinks from other peoples perspective. In a dayday numbers game this person should be able to weighin with people's perspective. Someone who has owned or...
-
Supply Chain Management
3 weeks ago
Gurgaon, Haryana, India LEAD School Full timeAbout the internship:Selected intern's day-to-day responsibilities include: 1. Assist in maintaining accurate inventory records, tracking stock movements, and identifying potential shortages or overages2. Communicate with suppliers to ensure timely procurement of goods, negotiate terms, and build strong relationships with key vendors3. Support end-to-end...
-
Channel Sales Lead/Manager
2 weeks ago
Gurgaon, Haryana, India timesjobs Full timePosition Title-Channel Sales Lead/Manager CTC-20-45k Experience-1-5 Yr Location-Gurugram Working Mode-On-Site Primart Skills-Property Loan,Home Loan Qualification-AnyResponsibilities:As Channel Sales Manager at Creditnama, you will be entrusted with a variety of responsibilities:Build B2B2C network: Develop strategic connections and partnerships with...
-
SHL - Head - Financial Reporting (9-15 yrs)
3 weeks ago
Gurgaon, Haryana, India iimjobs Full timeHead Of ReportingSay yes to a better tomorrow- SHL, People Science. People AnswersJob Purpose: As Head of Reporting you will own the group multicurrency, multiGAAP consolidation and monthly close process, global statutory reporting, and all financial statements and audits. This role will work closely with the Heads of Financial Control, Tax & Treasury, and...
-
Gurgaon, Haryana, India iimjobs Full timePlanetSpark - Senior Manager / Manager - Digital Marketing (IIT/NIT/DTU/NSIT) About PlanetSpark :PlanetSpark is on a mission to build the next generation of confident speakers and creative writers amongst kids and young adults. We are a series B funded global company impacting over 13 countries through live classes on communication skills through handpicked...
-
Assistant Manager/Manager
1 month ago
Gurgaon, Haryana, India iimjobs Full timeAssistant Manager / Manager Business FinanceKey Roles & Responsibilities: The position should be capable to partners with business leadership to provide strategic guidance and analytic/decision making support for evaluating and prioritizing new business ideas, providing the leadership, management and vision to ensure that the organization has the necessary...
-
Manager - Government Sales - IT (3-7 yrs)
3 weeks ago
Gurgaon, Haryana, India iimjobs Full timeWhat You'll Do: Generate revenue from government accounts, PSUs Work with government accounts to identify opportunities, fitment of use cases and LogicLadder product offerings. Scout tenders floated and drive new tender requirement generation Negotiate and pitch specifications and value proposition in prebid meetings Bid for tenders and RFI and RFQ...
-
Product Manager
3 weeks ago
Gurgaon, Haryana, India iimjobs Full timeAs the Product Manager you will be responsible for driving the product vision, strategy, and execution, collaborating closely with cross- functional teams to deliver innovative solutions that meet customer needs and drive business growth. You will have the opportunity to lead the development lifecycle, from ideation to launch, while continuously iterating...
-
Manager - Data Security (5-10 yrs)
3 weeks ago
Gurgaon, Haryana, India iimjobs Full timeManager - Data Security KEY RESPONSIBILITIES: Lead the design, implementation, and maintenance of data privacy and security policies, procedures, and controls Monitor, measure and ensure governance of controls for compliance such as IRDAI, AADHAAR Act and Data Protection Bill (India) Ensures the security and protection of personal information in the custody...
-
Gurgaon, Haryana, India iimjobs Full timeDigital Marketing ManagerWe are hiring for Digital Marketing Manager for our client in Education Sector, Frankfinn Aviation services.Role: Will be responsible for driving quality lead generation through the effective use of various digital marketing channels, daytoday implementation of campaigns, and managing thirdparty relationships, affiliates etc. To...
-
Gurgaon, Haryana, India Cleartrip Full timeManager – Business Development (Key Accounts), GurgaonYou are Responsible forAs an Account Manager at Cleartrip, you will be responsible for building and maintaining strong relationships with key hotel partners. Understand their needs, preferences, and challenges to provide tailored solutions and excellent service.Drive revenue growth by identifying...