Technical Specialist – MS, AWS, GCP

4 weeks ago

Mumbai, Maharashtra, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The Technical Specialist - Multicloud -AWS is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.

The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Radford reference:

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Survey Tip: In software companies this position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.

What you'll be doing

Responsibilities:

- Design and deploy scalable, secure, and highly available cloud infrastructure solutions for our clients on the selected Hyperscaler platform.
- Collaborate with cross-functional teams to gather requirements, analyze business needs, and recommend optimal cloud solutions.
- Lead cloud migration projects, ensuring seamless transition from on-premises to cloud environments.
- Troubleshoot and resolve complex cloud infrastructure issues, providing technical support to clients and internal teams.
- Monitor cloud environments, implement security measures, and ensure compliance with industry best practices and standards.
- Stay up-to-date with the latest cloud technologies, trends, and services to propose innovative solutions to clients.
- Mentor and guide junior cloud engineers, fostering a collaborative and knowledge-sharing culture within the team.

Qualifications:
- Bachelor's degree in computer science, Information Technology, or related field or equivalent technical experience.
- Minimum 6-7 years of hands-on experience working with at least one of the following hyperscalers: AWS, Azure, or GCP, with a focus on infrastructure design and implementation.
- Good to have : Professional-level certification in the selected hyperscaler platform (e.g., AWS Certified Solutions Architect - Professional, Microsoft Certified: Azure Solutions Architect Expert, or Google Cloud Certified - Professional Cloud Architect).
- Strong understanding of cloud architecture, networking, security, and best practices for the chosen platform.
- Proven experience in designing and deploying multi-tier, fault-tolerant applications on the selected cloud platform.
- Excellent problem-solving skills and ability to troubleshoot complex cloud-related issues.
- Experience with automation tools (e.g., Terraform, Ansible, Puppet) and CI/CD pipelines is a plus.
- Strong communication and interpersonal skills, with the ability to work effectively in a team and client-facing environment.

What would make you a good fit for this role?

Standard career level descriptor for job level:

• Have wide-ranging experience

• Uses professional concepts and company objectives to solve complex issues in creative ways

• Networks with others outside own area of expertise

• Exercises judgment in selecting methods, techniques and evaluation criteria to obtain results

• May coordinate others' activities

• Typically requires significant related experience with a Bachelor's or equivalent degree

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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