Application Management, Analyst

2 weeks ago

Cochin, Kerala, India Alight Full time

Duties (include but are not limited to)

  • To work as part of a busy Tier 2 support team, resolving incidents/problems adhering to the agreed SLAs
  • Act as Functional consultant for internal implementation of applications under SAP, Workday and other platforms
  • Act as Tier 2 project resource for implementation projects
  • Tier 2 support, reporting, prioritising, analysing and resolving incidents to resolution
  • Ensure compliance with all documented procedures
  • Escalation of faults/bugs/changes to development or management teams
  • Understanding of the importance of SLAs for the customer communities
  • Act as the dedicated point of contact for Application Software troubleshooting
  • Ensure ongoing system performance and stability
  • Monitor any allocated procedures, review and update as necessary. Identify and produce new procedures as appropriate
  • Identify resolutions for issues in the first instance
  • Escalate issues to development or third-party vendor, as required
  • Manage user licenses etc.
  • Be able to work flexible working hours, including shift working and weekends, as and when required
  • Get involved in any other business activities as required

Competencies

  • Be Accountable
  • Solve Problems
  • Take Ownership
  • Be Client Centric
  • Be Effective

Education / Experience / Skills

  • An IT Graduate or any Graduate with a work experience of working on IT Support Team
  • Strong interpersonal/team skills
  • Excellent verbal and written English
  • Excellent communication and client facing/customer service skills
  • Proven ability to think logically
  • An adaptable attitude, wanting to provide a good service
  • Stress tolerance and Self-motivation
  • Microsoft Systems – Excel, Word, Powerpoint is a must to have. Access and Visio could be a good to have.
  • Work knowledge on SAP Systems – Concur, CATS or work knowledge on Workday Application Modules – Financial Management, Spend Management, and Time Tracking Management
  • Knowledge in Testing of applications, especially Unit testing and User Acceptance Testing.
  • Relevant technical knowledge of finance systems
  • Previous experience in a customer services role
  • Ability to quickly learn new applications and technologies
  • Analytical bend of mind to understand and resolve incidents

Language

  • Required: English

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:


DISCLAIMER:


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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