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Technical Solutions Engineer, Global Client Operations Center
3 months ago
As a Technical Solutions Engineer, Global Client Operations Center (GCOC), you'll become the expert on our standard products to support the Client Focus In-market teams with the implementation of the right technology to achieve client's goals. You will be a key player in scaling the support of our clients and improving the overall efficiency of the Operations processes.
This role is based in either Gurgaon, India, or Hyderabad, India
As this role supports our global business, work hours will be between 12:30 pm IST to 09:30 pm IST (March – October) and 1:30 PM IST to 10:30 PM IST during daylight savings (November – February)
Optimize existing clients set up:
- Being an expert on the standard Criteo products from a technical perspective
- Establish trustful relationships with other Operations and Commercial Teams
- Work with the Client Focus Teams to understand and execute the operational tasks related to client's business objectives
- Execute the implementation of new features and products
- Troubleshoot standard product issues and propose ways forward
Continuous improvement of processes and tools:
- Participate with the broader global team to improve and develop new tools and processes.
- Redefine processes to make the Technical Solutions team more efficient and be partners of the business teams
- Identify bugs, report them, and work close to our escalation and R&D teams on their resolution
- Proactive review of processes, tools and solutions that will have an impact on our overall efficiency
- Fluent in English, both spoken & written
- Engineering or technical background with a computer science-related degree
- Experience in reviewing and debugging code in the following software languages: HTML, JavaScript, XML, SQL
- Experience collaborating with internal clients
- Ability to prioritize and execute a large number of tasks, and resolve issues quickly
- Problem-solving and a positive attitude in a fast-paced environment
- Team-oriented, sharing best practices, and open to providing and receiving feedback.
- High attention to detail and meticulous to execute tasks for key and complex clients
- Passion for new media, internet trends, and continuous learning
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application
Who We Are:Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.
At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world's marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.
Why Join Us:At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.
