Senior Process Executive-Voice

1 month ago


Hyderabad, Telangana, India Cognizant Technology Solutions Full time

Online Specialist - CM

Qualification:

Graduate (exclusion:

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility:

Stakeholder/Business Management:


  • • Administering and helping to manage Client's Product support for the customers who call/chat or email in the support center.

  • • Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).

  • • Client products to the customer (Analytics, YouTube etc).

  • • Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.

  • • Create and manage Risk and mitigation plan based on discussion with project stake holders.

  • • They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.

  • • Report to the manager on performance status and any escalations.

Web:

Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT

Design:

Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy

Customer Relationship Management:


  • • Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
  • People/Team.

  • • Contribute to and participate proactively in knowledge sharing sessions.

  • • Participate and contribute to organizational activities.

Must Have Skills

  • Speaking English

Good To Have Skills

  • Field Serv Mgmt-Tech
  • After Sales & Service (Tech)


  • Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Online Specialist - CMQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management: • Administering and helping to manage Client's Product support for the customers who call/chat or email in the support center. • Customer support to international customers...

  • Process Executive

    1 month ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Online Analyst - CMQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management: • Administering and helping to manage Client's Product support for the customers who call/chat or email in the support center. • Customer support to international customers over...


  • Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Process Specialist - Tech SupportQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management: • They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer...


  • Hyderabad, Telangana, India Axis Services - India Full time

    Job DescriptionHiring for International Voice ProcessGraduation: 10+2 / Graduation- Excellent communication skill Good technical knowledgePackage: decent 30% hike (Max 3.8 L | 26,000 TH) + Incentives & allowancesWork from Office5 days working, rotational offRotational Shift2 way cab (between 7:00 pm to 7:00 am)Immediate joiningWork Location: Hi-tech...

  • Process Specialist

    1 month ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Team Lead - AdvQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management: '• They would be required to interact with customers (internal / external) to meet process deliverables. • Creating medium/complex design concepts for presentations/print/web/Rich...

  • Process Executive

    4 weeks ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Online Analyst - CMQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management: • Administering and helping to manage Client's Product support for the customers who call/chat or email in the support center. • Customer support to international customers over...

  • Senior Lead

    4 weeks ago


    Hyderabad, Telangana, India iimjobs Full time

    Sr .Brand Lead (7-9yrs)Senior Manager - Brand Marketing ( 7-9 years)Location & Work Days : Hyderabad (Jubilee Hills), 5 days in-office.Job Description :Ideal Candidate Profile : Bachelor's degree in marketing, media or related fields. Master's preferred. 79 years of handson experience in social media, influencer, advertising, offline marketing, media buying...


  • Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Team Lead|Team Manager - B&LQualification:Graduate (exclusion:BE,BTech,MCA)Responsibility:Business,Customer Minimal Customer interaction under guidance. Understands Domain Process/sub process functions terminologies (such as SOP QC checklists). Project,Process Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare...


  • Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Team Lead|Team Manager - B&LQualification:Graduate (exclusion:BE,BTech,MCA)Responsibility:Business,Customer Minimal Customer interaction under guidance. Understands Domain Process/sub process functions terminologies (such as SOP QC checklists). Project,Process Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare...


  • Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Team Lead|Team Manager - B&LQualification:Graduate (exclusion:BE,BTech,MCA)Responsibility:Business,Customer Minimal Customer interaction under guidance. Understands Domain Process/sub process functions terminologies (such as SOP QC checklists). Project,Process Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare...


  • Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Team Lead|Team Manager - B&LQualification:Graduate (exclusion:BE,BTech,MCA)Responsibility:Business,Customer Minimal Customer interaction under guidance. Understands Domain Process/sub process functions terminologies (such as SOP QC checklists). Project,Process Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare...


  • Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Team Lead - O2CQualification:Bachelor/Post Graduate degree in Commerce (exclusion:BE/BTech/MCA/Arts and Science Graduates)Responsibility:Business/ Customer:• Articulate/ communicate in a manner which is understood by clients / end-users • Connect with the customer & provide highest level of satisfaction to the customer. Handling simple billing...


  • Hyderabad, Telangana, India Varun Motors Private Limited Full time

    Dear Female Candidates, Greetings from VARUN MOTORS PVT LTD We are hiring for CUSTOMER CARE EXECUTIVE/ TELE-CALLER Looking for enthusiastic candidates who want to build their carrier in customer service with having excellent English grammar written and verbal skillsNOTE:Must have Excellent Communication skills in English grammar Job Role : Designation :...


  • Hyderabad, Telangana, India Nitalaksha IT Solutions Pvt Ltd Full time

    Job Description:As a Customer Service Executive for our international voice process, you will be responsible for providing outstanding customer service and support to our clients across various regions. You will handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The role requires excellent...

  • Process Executive

    2 weeks ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Team Lead- P2PQualification:Bachelor/Post Graduate Degree in Commerce (exclusion:BE/BTech/MCA, Arts/Science Graduates)Responsibility:Business/ Customer:• Meet /Exceed all defined SLA's of the process (quality, TAT etc) as agreed with the client• 100% Compliance to Process Adherence as defined in the SOP.• Invoice processing. Processing payroll/tax...

  • Process Executive

    3 weeks ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Team Lead|Team Manager- B&LQualification:Graduate(exclusion BE,Btech,MCA)Responsibility:Business,Customer Minimal Customer interaction under guidance. Understands Domain Process,sub process functions terminologies(such as SOP QC checklists). Project,Process Handles First level processing of assigned transactions Complex problems n(procedures,processes)are...

  • Senior Executive

    2 weeks ago


    Hyderabad, Telangana, India ANSR Global Corporation Full time

    We are looking for an enthusiastic Human Resources (HR) Senior Executive to implement a variety of human resource programs. The HR department will depend on your assistance in a number of important functions such as Offer roll out, completion of preboarding documentation, BGV checks, onboarding, training and development etc.If you are looking to build your...

  • Process Executive

    2 weeks ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Team Lead|Team Manager- B&LQualification:Graduate(exclusion BE,Btech,MCA)Responsibility:Business,Customer Minimal Customer interaction under guidance. Understands Domain Process,sub process functions terminologies(such as SOP QC checklists). Project,Process Handles First level processing of assigned transactions Complex problems n(procedures,processes)are...

  • Senior Manager

    4 weeks ago


    Hyderabad, Telangana, India iimjobs Full time

    Sr. Manager - Brand Marketing JOB DESCRIPTIONRole Summary:We are seeking a highly motivated and experienced brand marketer to lead a diverse team of social media content creators, content writers, influencer marketers, offline & rural marketers and PR. As Sr. Manager, Brand Marketing you will be responsible for all aspects of the brand across touch-points,...

  • Process Executive

    4 weeks ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Team Lead|Team Manager- B&LQualification:Graduate(exclusion BE,Btech,MCA)Responsibility:Business,Customer Minimal Customer interaction under guidance. Understands Domain Process,sub process functions terminologies(such as SOP QC checklists). Project,Process Handles First level processing of assigned transactions Complex problems n(procedures,processes)are...