Senior Process Executive-Data

2 weeks ago


Hyderabad, Telangana, India Cognizant Technology Solutions Full time

Team Lead|Team Manager - B&L

Qualification:

Graduate (exclusion:

BE,BTech,MCA)

Responsibility:

Business,Customer
  • Minimal Customer interaction under guidance.
  • Understands Domain Process/sub process functions terminologies (such as SOP QC checklists).
  • Project,Process Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare cases.
  • Handle first level processing of transactions.
  • Adhere to quality requirements achieve targets/volumes in given TAT(Turn around time).
  • Proactively identify issues.
  • Contribute to process improvement initiatives.
  • Identify and report process changes.
  • Adhere to the mandatory industry regulation and compliance requirements for the given process.
  • Knowledge Management.
  • Update Process documentation as appropriate for the process under guidance.
  • Participate in knowledge transfer.
  • People,Team Management.
  • Adhere to org hygiene and compliance needs in terms of.
  • a\Personal Utilization and Time sheet submission.
  • b.
  • Personal and new hire Assimilation.
  • c.
  • Attendance.
  • d.
  • Team Initiatives Collate team performance metrics.
  • Manage break schedule/transport logistics for the team in the absence of his,her supervisor.

Must Have Skills

  • MS Excel
  • MS Office
  • Customer Service


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