Senior Analyst, Service Now

4 weeks ago

Hyderabad, Telangana, India Dupont Full time

En DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo.


Si deseas ser parte de una empresa multindustrial líder que ofrece soluciones sostenibles que aportan un valor y una finalidad reales, una empresa con espíritu de colaboración en la que se valora la diversidad de pensamiento y donde existe la creencia de que se trabaja mejor cuando se trabaja en equipo, DuPont es tu empresa.


¿POR QUÉ TRABAJAR EN DUPONT?
Nuestro objetivo es empoderar al mundo con innovaciones esenciales para crecer. Trabajamos en cosas que importan.


Tendrás la oportunidad de trazar tu camino, ponerte retos y adquirir nuevas capacidades para desarrollar una carrera profesional gratificante y enriquecedora.

Recompensamos a los empleados con una remuneración competitiva e incentivos para reconocer sus habilidades, competencias y contribuciones a los resultados del negocio.


Vive la experiencia de un entorno colaborativo en el que se celebra el trabajo en equipo con una flexibilidad que mejora el equilibrio y una atmósfera inclusiva que acoge a todos.


Conoce nuestra finalidad y hazla tuya mediante la aportación de innovaciones al mercado para mejorar el mundo, comparte un compromiso con la sostenibilidad para mejorar nuestro planeta y retribuye a las comunidades en las que trabajamos y vivimos.

This position serves as a point of contact for the ongoing run & maintain support of ServiceNow HR. This includes supporting the execution of HR related projects and programs impacting ServiceNow.

In addition, this position is responsible for continual process improvements and implementation of standard, efficient, and effective processes for ServiceNow HR; liaison with key stakeholders to ensure quality and timely support for key HR processes and ServiceNow HR.


Key Responsibilities:
Perform/Support day to day administration of the ServiceNow HR Service Delivery applications (HR Case/Knowledge Management, Employee Service Center (Portal), Enterprise Onboarding, Mobile app, Agent Workspace Chat, Employee Document Management and/or Performance Analytics for HR)

Technical understanding of ServiceNow Core HR Service configuration and processes.

Technical understanding of ServiceNow Employee Portal and knowledge management configuration.

Technical understanding of Integrations for both inbound and out bound services.


Coordinate with your HR Technology Consultant/Lead and assist when new ServiceNow patches/releases are applied to instances and lead ServiceNow Upgrade testing and implementation.


Partner with IT Service Delivery Support Teams to ensure ServiceNow HR and ServiceNow IT modules work in harmony and collaborate together to help identify, resolve, and document system bugs, issues, or disruptions.

Work with business users to identify and refine HR business requirements, workflows, notification templates, UI forms, reports, dashboards, etc.

Experience creating Business Rules, Script Includes, Client Scripts using JavaScript

Providing ServiceNow HR assistance including, but not limited to: screen tailoring, workflow administration, report setup

Responsible for timely issue identification and resolution according to established SLAs.

Provide support for case management.

Hands on execution of change requests including requirements gathering, system configuration, unit testing, and production promotion of configurations.

Identify improvement opportunities and develop and implement process improvements. Includes documenting and communicating processes with HR Technology Consultant/Lead


Liaison with HR Service Center regularly as well as keep closely engaged with the COEs to review new issues and concerns, provide guidance and support of timely resolution.

Provide support for ServiceNow projects as well as run and maintain.

Mandate Skills & Experience:
Preferred 3-5 years' experience in technical support and configuration for ServiceNow HR.
1-2 years' experience with JavaScript

Únete a nuestra comunidad de talento para mantenerte conectado con nosotros

DuPont ofrece igualdad de oportunidades.

Se tendrá en consideración a los solicitantes cualificados sin importar la raza, el color de piel, la religión, la religión, el sexo, la orientación sexual, la identidad de género, el estado civil, la nacionalidad, la edad, la condición de veterano, la discapacidad o cualquier otro colectivo protegido.

Si necesita alguna ayuda razonable para buscar o solicitar un puesto, visite nuestra página de accesibilidad para consultar la información de contacto

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