Key Account Manager

2 months ago

Bengaluru, Karnataka, India timesjobs Full time

Value Added Services, India:


The vision for Value Added Services (VAS) is to transform how India buys products online by offering them value-adding services throughout the product life-cycle.

VAS launched in Mar 2017 with appliance installations and mobile after sales support for devices bought on Amazon. Today, we are focused on building a 5* rated service at scale across service categories and cities.

We aim to do this by leveraging skilled experts to support customers across product life-cycle to:

Make a new purchase decision [Pre-Purchase Service]
Get started with a newly bought product [Ready to Use Services]
Solve issues with a newly purchased product [Return Services]
Get continuous support during the life of the product [Repair Services & Extended Warranties]
Extract maximum end-of-life values of a used product [Exchange Services].


As an Account Manager, you will have end-to-end responsibility of managing, building and enhancing customer experience through our current service network.

The role will require you to run daily fulfilment with a long-term vision of improving the service quality.

The role will require close partnership with a cross-functional set of stakeholders such as Product category teams, Trans teams, Service providers, Service Product, Service Fulfillment, Service excellence, Business Finance and Brands, to deliver a 5-star-rated services.

Key job responsibilities

Own end-to-end responsibility of providing 5-star Rated Ready to Use Service on platform through Amazon Managed Supply
Identify defects that lead to poor service experience for customers, design metrics to capture these defects, understand their relative importance, and establish prioritization based on customer impact
Root cause defects to understand underlying causes, and design inputs to address root causes for these defects
Based on insights into performance and relative prioritization of defects publish a corrective action plan at the right frequency with service partners
Create a playbook for triggering different workflows that help dive & save customers, safeguard the next 7 days performance and implement long-term fixes to avoid these defects in the future
Define and own success metrics for the program


We are seeking a business leader with a broad skill-set which demonstrates analytical horsepower, vendor management skills, excellent business judgment, strong negotiation skills, deep curiosity to uncover how things work, and a passion for building a world-class shopping experience through services for our customers.

The successful candidate for this high impact role will be a self-starter with a passion for problem-solving, have proven data analysis skills, have strong relationship management skills, demonstrate great voice and content creation skills, show strong ownership and commitment, have proven leadership experience in managing projects, and bring relevant insights in marketing and merchandising.

We are open to hiring candidates to work out of one of the following locations:

Bengaluru, KA, IND

Locations - IND, KA, Bengaluru

  • Sales Manager- Key Accounts

    1 month ago

    Bengaluru, Karnataka, India Kerry Full time

    Requisition ID: 49022 Position Type: FT Permanent Workplace Arrangement: #LI-Onsite About KerryKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world....

  • CRED - key account manager - brand promotions

    4 weeks ago

    Bengaluru, Karnataka, India cred Full time

    Apply for CRED Key Account Manager Brand Promotions, Career Progress Consultants in Bengaluru/ Bangalore for Year of Experience on

  • Paytm - Key Account Manager - Team Lead

    4 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    Key Account Manager - Team LeadLocation: Bengaluru, KarnatakaBusiness: Oil & Gas / DairyEmployment Type: On-roll / On-siteAbout the team:Oil & Gas. This team is directly responsible for growth of Oil and Gas offline transactions & users at Paytm.About the role:Team Leader to work with the business to understand and manage Programs being run for the...

  • Paytm - Key Account Manager - Senior Associate

    1 month ago

    Bengaluru, Karnataka, India timesjobs Full time

    Key Account Manager - Senior AssociateLocation: Bengaluru, KarnatakaIndustry: Sales Oil & Gas / DairyJob Type: On-roll / On-siteAbout the Team:The Oil & Gas team is directly responsible for the growth of Oil and Gas offline transactions & users at Paytm.About the Role:Position: Team LeaderResponsibilities:Understand and manage Programs for...

  • Account Manager

    2 months ago

    Bengaluru, Karnataka, India timesjobs Full time

    # Amazon Advertising operates at the intersection of advertising and ecommerce and offers advertisers a rich array of innovative advertising solutions across Amazons mobile and desktop websites, proprietary devices and DSP solution. We believe that advertising, when done well, can enhance the customer experience and generate a positive return on investment...

  • Corporate Account Manager

    2 months ago

    Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

    Work ScheduleOtherEnvironmental ConditionsOfficeJob DescriptionAbout the Company:Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $44 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences...

  • CRED - key account manager - brand promotions

    4 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    Key Account Manager - Brand Promotions BengaluruStore Partner ManagementFull TimeOn-siteWhat is CRED?CRED is an exclusive community for Indias most trustworthy and creditworthy individuals, where the members are rewarded for good financial behaviour.CRED was born out of a need to bring back the focus on a long-lost virtue, one of trust, the idea being to...

  • Account Manager

    4 weeks ago

    Bengaluru, Karnataka, India Career Choice Solution Full time

    Job Title: Assistant Manager - Accounts and FinanceDepartment: Accounts and FinanceKey Responsibilities:1. Accounting & Financial Reporting:o Maintain accurate and up-to-date financial records in accordance with Indianaccounting standards (Ind-AS).o Oversee daily financial transactions, including accounts payable, accountsreceivable, and general ledger.o...

  • Manager, Revenue Accounting

    1 month ago

    Bengaluru, Karnataka, India Unity Full time

    The opportunityUnity's Accounting team is looking to hire a Manager, Revenue Accounting that will be an integral part of our accounting team. This role will have an immediate impact on our month-end close process as well as strengthening our overall reconciliation process. The ideal candidate will be highly analytical with a strong attention to detail and...

  • Account Manager

    2 months ago

    Bengaluru, Karnataka, India Sreesha Enterprises Full time

    Manage all accounting transactionsHandle monthly, quarterly and annual closingsReconcile accounts payable and receivableEnsure timely bank paymentsCompute taxes and prepare tax returnsAudit financial transactions and documentsReinforce financial data confidentiality and conduct database backups when necessaryComply with financial policies and...

  • Account Manager Lead Core AM

    1 month ago

    Bengaluru, Karnataka, India timesjobs Full time

    We are looking for an AM Leader to lead a team of Account Managers responsible for the growth and development of some of the most influential sellers on the marketplace. The ideal candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and a positive experience for sellers.The...

  • Strategic Account Manager SVM Toys

    4 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    We are looking for a Strategic account manager responsible for the growth and development of some of the most influential sellers on the marketplace. The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate on business strategies to deliver growth and positive experience for sellers. The candidate should be...

  • Accounting Manager

    1 month ago

    Bengaluru, Karnataka, India Unity Full time

    The opportunityThe Accounting Manager will be responsible for accounting documentation over a variety of areas and support external reporting requirements. This role will entail overseeing the monthly/quarterly close process and ensuring accurate and timely deliverables are prepared. In addition, the role will have the opportunity to research technical...

  • Account Manager

    4 weeks ago

    Bengaluru, Karnataka, India AMAZON INDIA PVT LTD Full time

    Apply for Account Manager Ad Sales, GCS Ads Team, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 5 Year of Experience on

  • Manager Account Management Retail Business Services RBS

    2 months ago

    Bengaluru, Karnataka, India timesjobs Full time

    About strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to...

  • Ads Account Manager

    2 months ago

    Bengaluru, Karnataka, India timesjobs Full time

    # - Company: , Inc(NASDAQ:AMZN)- Location: Seattle- Industry: Internet Retailer## About the Company, Inc. is a Fortune 500 company and one of the world's largest internet retailers. Operating in 15 countries and offering millions of products globally, , Inc. aims to be Earth's most customer-centric company providing the lowest possible prices to its...

  • Account manager

    2 months ago

    Bengaluru, Karnataka, India Merck KGaA, Darmstadt, Germany Full time

    Account manager - Biomonitoring Bangalore, Karnataka, India Job Type full-time null null null null null null null null null null

  • Accounts Payable Manager

    4 weeks ago

    Bengaluru, Karnataka, India arko Full time

    Accounts Payable Manager:Job Summary:The Accounts Payable Manager is responsible for supervising a team in the day-to-day operations of high-volume accounts payable functions. The Accounts Payable Manager is expected to ensure accurate, efficient, and timely processing of invoices, expense reports, and reconciliation of transactions in accordance with...

  • Account Manager I

    1 month ago

    Bengaluru, Karnataka, India timesjobs Full time

    Company: , Inc(NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the worlds largest internet retailer. , Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest...

  • Key Sales Manager-Bengaluru/ Bangalore

    4 weeks ago

    Bengaluru, Karnataka, India TekPillar Full time

    Apply for Key Sales Manager, Tekpillar in Bengaluru/ Bangalore ,Kolkata ,Vijayawada ,Mangalore ,Cuttack for 2 - 5 Year of Experience on