Account Manager I

1 month ago


Bengaluru, Karnataka, India timesjobs Full time

Company:
, Inc

(NASDAQ:

AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the worlds largest internet retailer. , Inc.

seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.

We operate retail websites in 15 countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history.

operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers.


Position:
Advertiser Success Team (AST) Sr. Specialist

Location:
IND, KA, Bengaluru

Job Responsibilities:
Provide Onboarding and Optimization support through 1:1 education and online trainings, along with setting up and optimizing campaigns for new and existing Advertisers
Understand Performance Advertising and uses various tools and techniques to fix campaign set-up with a focus on improving and managing campaign performance and provide related campaign optimization support
Provide input to improvise existing standard work instructions (SOPs) and ensures no deviations from the standard operating procedures
Taking complete ownership for a portfolio of accounts Standard and High Value advertisers
Open for communication via, phone, chat with internal and external stakeholders as customers.
Engaging with advertisers/in-country Account Manager to understand their advertising goals and expectations from the program
Leading kickoff calls with advertisers and drives discussion using a preset agenda, as and when necessary
Respond promptly & accurately to advertiser queries and help them resolve issues with regards to their campaigns
Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions, provide feedback to the marketing and product development teams to improve advertiser experience
Identify opportunities to improve designed Amazon product based on customer feedback, data analysis, and feature gaps with competitive products
Analyzing account performance against key metrics to identify, recommend and implement optimization solutions to increase efficiency and meet clients KPIs
Analyzing data trends and creating keywords lists, bids and budget suggestions; gathering and analyzing data at account/campaign/industry level
Monitoring and communicating campaign progress through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns
Working with Account Management, Sales & Marketing and Product teams to identify and solve issues blocking advertiser performance
Preparing documents around best practices, SOPs and framework for innovations
Mentor new joiners and bring them up to speed with regards to program and process

Skills Required:
Experience of interacting with global clients (phone/email)
Effective communicator
Quick to learn new tools and systems
Flexible in the face of changes
Strong analytical ability
Technically sound in online Advertising
Excellent verbal & written communication skills

Qualifications:
Bachelors degree or equivalent experience
Experience in online advertising or related field preferred

Additional Information:
Candidate should be willing to get on regular/daily calls (scheduled/unscheduled) with advertisers
Our environment is fast-paced and requires someone who is comfortable working in a deadline-driven environment
Should be customer obsessed and possess great attention to detail


This markdown formatted job description is provided as per your request without altering the content of the original job description.



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