Manager - Process Excellence - BPO/IT/KPO (7-16 yrs)

3 weeks ago


Mumbai, Maharashtra, India iimjobs Full time
Manager Process Excellence Role

Responsibilities:
Plan and Drive end-to-end transformation programs across practices and locations.

  • Lead the team along with driving multiple simultaneous high impact organization wide projects
  • Solution deployment and implementation

Must haves:

  • 10+ years of experience in Process Excellence and business transformation role
  • Expertise in project management, deploying RPA and other platformbased software solutions.
  • Rich experienced in creating Wireframes, User Stories, Logicflow diagrams/Swimlanes
  • MBA (preferably in Operations Management or Finance)
  • Certified Six Sigma Black Belt
  • Good communication skills

Key Responsibilities :

  • Lead the team along with driving multiple simultaneous high impact organization wide projects
  • Plan and Drive end to end transformation programs across practices and locations
  • Serve as a change agent and coach for team members and Practice Leaders
  • Write / Review business cases, project plans BRDs, justify business case and drive process improvements
  • Develop governance process with Practice leadership related to the effectiveness of the process excellence initiative
  • Partner with key stakeholders to establish key performance indicators and achieve QoQ process excellence financial targets
  • Drive benchmarking internally and externally to identify leading practices
  • Conduct entitlement studies, lead process reengineering projects and streamline workflows
  • Solution deployment and implementation
  • Conceptual skills (ability to see the big picture, derive plans from goals and objectives, grasp complex ideas and come up with answers for difficult problems)

Preferred candidate profile:

  • 10+ years of experience in Process Excellence and business transformation role
  • 6+ experience in software development and implementation
  • Expertise in project management, deploying RPA and other platform base software solutions
  • Rich experienced in creating Wireframes, User Stories, Logicflow diagrams/ Swimlanes
  • Prior experience in UiPath will be added advantage
  • High level proactiveness and willing to take larger responsibility
  • Selfdriven, highly motivated and drive speakup culture
  • MBA (preferably in Operations Management or Finance)
  • Certified Six Sigma Black Belt
  • PMP or PRINCE2 certification will be an added advantage
  • Understand, use, and train others on tools like Design Thinking, Lean, Value Stream Mapping, Process Modelling, process documentation, Business Requirements Definition, writing Business Cases.
  • Strong communication and presentation skills.


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