Reliance Brands

Found in: beBee jobs IN - 2 weeks ago

Bengaluru, Karnataka, India iimjobs Full time

Company Information:

A pioneer of quality furniture in India, Urban Ladder was founded in 2012 with a simple mission - to make a million homes beautiful. Since 2020, we have been a part of Reliance Retail and today, we are a one stop shop for all furniture and dcor products in India with over 30,000 products from 150 brands delivering across 3000+ pin codes. With an omni-channel presence in all major cities in India, we make exceptional furniture more accessible to people and continue to thrive, helping people create inspiring homes. We are there to help our customers discover the joy of creating and building spaces that mirror who they are.

The UL Workplace: Magical Careers begin with great work that doesn't come with boundaries. Our people prefer to blaze a trail, instead of keeping the lights on. That's because whether it's sourcing, engineering, design, marketing, customer service or any of our teams, our work is always new, challenging, and up-to-the-minute.

Role will include:

- Leading end-to-end operations of all Delivery Centers in your for pan India, Own the end-to-end operations of Warehouses and Last Mile Logistics which include infrastructure, people, and processes.

- Facilitating launch of new city operations and expanding operations in different cities.

Mentoring Delivery Centre Managers.

- Liaising with multiple teams, such as Finance, Sourcing & Customer Service for smooth operations in your zone.

- Working as a part of project teams to plan and implement new initiatives at Delivery Centers.

- Leading the Process Optimization Project for the entire PAN India for the entire Last mile vertical of Urban ladder.

- Driving improvement initiatives such as NPS improvement, reduction in wastage through solving complex problems around logistics & customer experience.

- Headcount and Infrastructure planning for new Delivery Centers and Mentoring Delivery Centre Managers for efficient running of operations.

- Take decisions on matters relating to the day-to-day operations within the assigned Business unit including the strategic planning of resources and competition benchmarking.

Skills & Experience Required for Success in This Role

- Operations, Sales; preferably in supply chain management & FMCG/e-commerce.

- Independent & Entrepreneurial; Leadership and Team Management skills.

- Problem Solving and Handling stressful and complicated situations.

- Excellent management, communication and reporting skills.

- Highly analytical and comfortable with solving complex problems. Should be strong on First principle thinking.

- Should be able to operate with strong rigour and detailed orientation.

Values of UL that will be Key to Excelling in this Role:

C- Customer Obsession

H- Honesty and Transparency

A- Action Orientation

S- Stepping Up

E- Efficiency & Excellence

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