Program Manager, S&OP

3 weeks ago

Bengaluru, Karnataka, India Amazon Full time

strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.

By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform.

Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.

The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.


The Supply Chain Execution team at Amazon, India is looking for an experienced S&OP Program Manager with a strong delivery record and leadership experience to own and manage strategic, cross-functional operations and business initiatives.

S&OP acts as bridge between business and operations teams and is responsible for seamless business planning and execution during peak and off peak periods while maximizing customer/seller/vendor experience.

This role involves driving critical decisions with cross functional teams and senior leadership and demands strong program management skills along-with an ability to drive data driven discussions.


An S&OP manager is a highly visible and critical role in Amazon from driving ownership, earning trust of stakeholders to delivering results.

This position involves regular communication with Operation Teams, senior management, Tech teams, and project sponsors on status, risks and change control.

An S&OP manager focuses on deep diving forecasting performance to build a robust output, by keeping plans, feedback and goals aligned between all the above mentioned stakeholders.

This role will oversee the ownership, coordination and administration of all aspects of an on-going program including volume and capacity forecasting and execution, software designing and driving process improvements across various stakeholder


The candidate is expected to have exceptional analytical, planning and written/verbal communication skills along with preferred experience in Forecasting, Sales & Operations Planning and Inventory management.

You know and love working with business intelligence tools, is comfortable accessing and working with big data from multiple sources, and enthusiastic about partnering with the business to deliver results.

You would be a self-starter, comfortable with ambiguity, able to think big and enjoy working in a fast paced environment.


Basic Qualifications:
a) 3+ years of program or project management experience
b) 3+ years of working cross functionally with tech and non-tech teams experience
c) 3+ years of defining and implementing process improvement initiatives using data and metrics experience
d) Bachelor's degree
e) Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
f) Experience defining program requirements and using data and metrics to determine improvements
g) Experience in complex problem solving, and working in a tight schedule environment
e) Experience in analyzing data to drive decisions

Preferred Qualifications:
a) 3+ years of driving end to end delivery, and communicating results to senior leadership experience
b) 3+ years of driving process improvements experience
c) Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
d) Experience building processes, project management, and schedules

Key job responsibilities
Key job responsibilities

  • Set up robust processes to drive forecasting accuracy with an objective to minimize cost and maximize customer experience
  • Lead daily, weekly and monthly S&OP cycles with operational stakeholders.
  • Own planning outputs and provide insights on the deviation.
  • Provide actionable insights into current delivery performance and improvements avenues.
  • Support the business growth in constrained environments with frugal and innovative solutions
  • Make the existing processes scalable by identifying and implementing available tools/automation
  • Rollout best practices from other geographies and standardization of tools and processes to minimize end to end supply chain losses
  • Utilize exceptional problem-solving and communication skills to influence business, operations and technical audiences
  • Program manage and drive decision making across cross functional teams and senior leadership
We are open to hiring candidates to work out of one of the following locations:

Bengaluru, KA, IND

BASIC QUALIFICATIONS

  • Bachelor's degree or equivalent
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
PREFERRED QUALIFICATIONS

  • Knowledge of Lean principles and DMAIC methodology
  • Experience with SQL
  • Experience in requirement gathering and ability to write clear and detailed requirement document

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