Group Manager Insurance Operations

2 weeks ago


Pune, Maharashtra, India timesjobs Full time
Group Manager Insurance Operations - 10 years Pune (US Shift)

Location:
Pune

Discipline:
Insurance, Strategy & Operations

Job type:
Permanent

Contact name:
Nikita Gupta

Contact email:
Job ref: 40685

Published:
about 12 hours ago

About the Role

Hiring for a role of General Insurance Operations role, right fit will be someone with 3 experience in Team Management handling minimum 70 FTEs and managing Insurance Operations Preferably General Insurance operations handling.

Location - Pune
Shift - US Sift (Rotational)

Your future employer:
Leading technology services and consulting company focused on building innovative solutions.
Responsibilities

Managing team of staff and will be responsible for day-to-day operations.

This role also requires him/her to liaise with the clients on a daily/weekly basis and ensure contractual deliverables are met.

Managing a group of (AM/DM) and is primarily responsible for delivering SLAs and schedule for tasks performed.
Driving team performance, KPI management, reporting, absenteeism, attrition, etc.
Managing customer/client escalations effectively as per guidelines.
Interacting regularly with the clients to share updates, manage operational reviews.
Determining capacity planning, hiring needs and interviewing to onboard appropriate skill sets required for service delivery.
Driving Transformation and process improvement initiatives in the processes.
Should be ok with working in 24* 7 environment, spilt offs and rotational shifts.

Requirements

Any Graduation degree mandatory
Experience in General Insurance Back Office operations or Chat process is must. Policy servicing in General Insurance is Preferable
Team Management experience if minimum 3 Years managing 70 FTEs minimum
Demonstrated leadership ability and excellent people management skills.
Knowledge and experience in organizational effectiveness and operations management
Excellent computer skills and proficient in Excel, Word, Outlook, and Access
Solutions mind-set, passion to drive better customer experience.

What is in it for you?

Fast track career growth
A stimulating working environment in an established brand

Reach Us

If you think this role is aligned with your career, kindly write me an email along with your updated CV on for a confidential discussion on the role.

Disclaimer
Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience.

Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Note:

We receive a lot of applications on a daily basis so it becomes difficult for us to get back to each candidate.

Please assume that your profile has not been shortlisted in case you dont hear back from us in 1 week.

Your patience is highly appreciated.
Profile Keywords
Crescendo Global, Crescendo, Leadership Hiring, Insurance Operations, General Insurance Operations, P&C operations, Team Management, Operations Management

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