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Group Manager Insurance Operations
2 weeks ago
Location:
Pune
Discipline:
Insurance, Strategy & Operations
Job type:
Permanent
Contact name:
Nikita Gupta
Contact email:
Job ref: 40685
Published:
about 12 hours ago
About the Role
Hiring for a role of General Insurance Operations role, right fit will be someone with 3 experience in Team Management handling minimum 70 FTEs and managing Insurance Operations Preferably General Insurance operations handling.
Location - PuneShift - US Sift (Rotational)
Your future employer:
Leading technology services and consulting company focused on building innovative solutions.
Responsibilities
Managing team of staff and will be responsible for day-to-day operations.
This role also requires him/her to liaise with the clients on a daily/weekly basis and ensure contractual deliverables are met.
Managing a group of (AM/DM) and is primarily responsible for delivering SLAs and schedule for tasks performed.Driving team performance, KPI management, reporting, absenteeism, attrition, etc.
Managing customer/client escalations effectively as per guidelines.
Interacting regularly with the clients to share updates, manage operational reviews.
Determining capacity planning, hiring needs and interviewing to onboard appropriate skill sets required for service delivery.
Driving Transformation and process improvement initiatives in the processes.
Should be ok with working in 24* 7 environment, spilt offs and rotational shifts.
Requirements
Any Graduation degree mandatory
Experience in General Insurance Back Office operations or Chat process is must. Policy servicing in General Insurance is Preferable
Team Management experience if minimum 3 Years managing 70 FTEs minimum
Demonstrated leadership ability and excellent people management skills.
Knowledge and experience in organizational effectiveness and operations management
Excellent computer skills and proficient in Excel, Word, Outlook, and Access
Solutions mind-set, passion to drive better customer experience.
What is in it for you?
Fast track career growth
A stimulating working environment in an established brand
Reach Us
If you think this role is aligned with your career, kindly write me an email along with your updated CV on for a confidential discussion on the role.
DisclaimerCrescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience.
Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note:
We receive a lot of applications on a daily basis so it becomes difficult for us to get back to each candidate.
Please assume that your profile has not been shortlisted in case you dont hear back from us in 1 week.
Your patience is highly appreciated.Profile Keywords
Crescendo Global, Crescendo, Leadership Hiring, Insurance Operations, General Insurance Operations, P&C operations, Team Management, Operations Management
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