Technical Specialist

3 days ago

Mumbai, Maharashtra, India NTT Full time

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

Responsible for setup and installation of technical systems, applications, or process designs for client's purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

What you'll be doing

The primary responsibility of the TS Implementation Engineer is to provide technical support to NTT (Ltd) clients. This includes remotely supporting clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. The TS Implementation Engineer (L3) is involved in more complex environments for installation, configuration and fault management.

Key Roles and Responsibilities:

  • Interact with clients on site to meet complex requirements of a solution.
  • Escalate unresolved problems and issues to the relevant third parties.
  • Respond to escalated client requests and support client applications to a first line resolution.
  • Escalate complex problems to the relevant third parties.
  • Write reports and proposals and complete and maintain project documentation.
  • Assist with the documentation of standard operating procedures relating to installations and fixes.
  • Act as coach and mentor to more junior Implementation Engineers and Technicians.
  • Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
  • May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
  • Included in higher complexity design work, with input to the design expected.
  • Expected to take ownership of relevant technologies according to domain or specialization.


Knowledge, Skills and Attributes:

  • Good understanding and appreciation of technical design and business principles
  • Demonstrates project management and administration ability
  • Good project skills which are demonstrated in the execution of installations and other assignments
  • Demonstrate customer engagement skills
  • Demonstrate relevant domain specialist knowledge
  • Good verbal communication skills
  • Client focused and display a proactive approach to solving problems
  • Ability to work under pressure
  • Ability to coach, mentor and provide guidance to team members
  • Good understanding of project management principles


Academic Qualifications and Certifications:

  • Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent
  • Project management certification


Required Experience:

  • Solid work experience in a technical implementation engineering or similar role
  • Prior Experience in Linux and any of the Cloud Technologies (AWS or Azure)
  • Strong experience into Solutioning.
  • Familiarity with Terraform & Kubernetes would be added advantage.
  • Experience engaging with clients and conducting presentations
  • Good project administration and documentation experience
  • Report writing experience
  • Basic project management

Workplace type:

On-site Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

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