Technical Specialist

2 weeks ago

Mumbai, Maharashtra, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

Technical Specialist is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .Technical Specialist is responsible for managing tickets of low to high complexity.

What you'll be doing

  • Handle Incidents, S1,S2,S3 calls.
  • Troubleshoot OS level, Active directory, Messaging, DNS and cluster related issues.
  • Configurating clusters between different environments.
  • Preparing CR along with POA for Activities like OS upgrades, AD upgrades, major GPO changes.
  • Maintianing Asset and License inventory.
  • Reviewing Performance reports of servers.
  • Assisitance on Auditing, providing details, reviewing access, creating SPOs.
  • Assistance on implementing servers for compliance and DR purpose like OOB, NPS.
  • Assist application teams during activities like DR drills, application upgrades.
  • Assisting windows team during technical road blocks.
  • Review Windows team tickets for aging and for checking if linear troubleshooting followed.
  • Providing triages to team on various topics link troubleshooting performance issues, OS issues, AD topology and concepts of AD, DNS, DHCP, Certificates, Clusters, GPOs etc.
  • Assisting with generating reports from AD servers.
  • Meetings with team on pending activities, tickets and planning actionables.
  • Assisting on software deployment on multiple servers.

Skills Summary

Cisco Routers and Switches, Data Networking, Local Area Network (LAN), Multicasting, Networking Infrastructure, RADIUS AAA, Routing Protocols, TACACS, Topology Optimization, Virtual Private Networks (VPNs), Wireless Local Area Network (WLAN), Wireless Networks

What will make you a good fit for the role?

Remote Type

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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