Key Account Manager

3 weeks ago


Gurgaon, Haryana, India iimjobs Full time

Job Overview:
We are seeking a highly skilled and motivated KeyAccount Manager, to join our dynamic team.
You will play a pivotal role in ensuring the success and satisfaction of our customers.

You will lead a team of Customer Success Managers, driving the development and execution of strategies to maximize customer value, retention, and overall happiness.


Responsibilities:

Team Leadership:

  • Lead and inspire a team of Customer Success Managers, fostering a culture of excellence, collaboration, and continuous improvement.
  • Provide guidance and mentorship to team members, helping them achieve individual and team goals.

Customer Engagement:

  • Develop and implement customer engagement strategies to enhance the overall customer experience.

Account Management:

  • Oversee the management of key customer accounts, ensuring high levels of customer satisfaction, retention, and growth.

Product Feedback and Improvement:

  • Act as a liaison between customers and the product development team, providing valuable insights and feedback to drive product enhancements.
  • Collaborate with product managers to ensure customer needs are addressed in product roadmaps.

Requirements:

  • Managed team for 23 years, B2B Business
  • Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
  • Proven experience in a customer success leadership role, preferably in a technology or SaaS company.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.


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