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Senior Team Lead, Managed Services Operations
3 days ago
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.
Grow Your Career with NTT DATA
Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
Establishes and maintains lines of communication with design engineering and software development on design, reliability, and maintenance issues.
Ensures that engineers are current with the latest upgrades and/or new releases.
May be involved in customer installation and training programs.
Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
What you'll be doing
Experience: 10+ years of experience in Security domain
Skill:
- Strong knowledge in Firewall, Load Balancer, common security issues including, malware, viruses, ransomware, and host intrusion
- Good knowledge of network, DAM (Imperva), WAF
- Awareness about anti malware solution Opswat
Certification: CISSP/CISM/CISA
Responsibilities
- Responsible for overall management of Network-Security and DAM solution
- Maintain and improve mechanisms for risk assessment through the solution and disseminate feedback to other internal security team
- Service Improvement Plans & Problem Management Meeting scheduling with OEMs
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable
- Adhere to all policies and procedures of client
- Maintain effective liaison, support and assistance between other security teams of the client
- Assess effectiveness of infrastructure security controls
- Contribute to the future state of the information security strategy
- Works independently applying in-depth knowledge of multiple Information Security technologies mentioned in skill requirement
- Have a technical consulting background and experience driving programs via communicating and influencing internal stakeholders, external customers, partners, system owners, and/or technology partners
- Must have a strong understanding of security/cyber principles and associated technology risk management
Workplace type:
On-site WorkingEqual Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
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