Asst Mgr Telecalling

3 days ago

Mumbai, Maharashtra, India timesjobs Full time
Asst. Mgr. Telecalling

Full Time

Location:

MUMBAI
Posted:
1 days ago

Candidate Profile:

Graduates with good communication
Overall 10 years of work experience
2-5 years of experience as into team handling role in customer service
Monitor team performance, productivity

:

Lead and oversee the Telesales division
Drive and manage the telesales model of the function - Will be responsible for managing the team and handling outbound calls, Inbound calls and other related processes
Training and driving the team to achieve desired results
Conduct performance evaluations that are timely and constructive
Collaborate with business heads to establish sales goals and to develop scripts for use by the telemarketing team
Audit and review phone calls to ensure quality service and compliance with applicable policies and best practices
Measure team performance; communicate goals and quotas to team; and encourage and motivate telemarketers as they work toward reaching their goals
Develop company systems for customer interaction and response and control the implementation process
Maintains and improves department operations by monitoring system performance and identifying and resolving problems
Designing business MIS to and executing processes to improve efficiencies Compile and present weekly and monthly sales reports

Interested candidates can mail updated resume to or can call on

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