Customer Service Executive

1 week ago


Mumbai, Maharashtra, India MyGlit Full time

Role:
Asst. Mgr/Mgr -(NonTechnical)

Timings:
Flexible

Industry:
BPO / ITES

Functional Area:
ITES / BPO / Operations / Customer Service / Telecalling

Key Skills:
Communication Chat Process

  • Job Title: Non Voice (Chat Process)
  • Night Shift


We are looking for enthusiastic individuals to join our team as Non Voice (Chat Process) executives for our Night Shift.


  • Respond to customer inquiries and provide assistance via chat in a timely and accurate manner
  • Identify and escalate priority issues to the relevant team for resolution
  • Maintain accurate and detailed records of customer interactions and transactions
  • Identify and suggest process improvements to enhance customer satisfaction
-
Requirements:

  • Excellent written communication skills in English
  • Strong attention to detail and accuracy
  • Ability to multitask and handle multiple chats simultaneously
  • Willingness to work in Night Shifts
  • Freshers are welcome to apply
  • Qualifications:
  • Minimum educational qualification of a high school diploma or equivalent
  • Basic computer knowledge and typing skills

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