Technical Support Engineer

3 weeks ago

Bengaluru, Karnataka, India ABB Full time
Technical Support EngineerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration combined with a focus on diversity, inclusion, and equal opportunities are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
This is a position with global grade

15

This position reports to

Service Intelligence Unit Manager

Your role and responsibilities

You will be working as Technical Support Engineer at Global grade 15 and in this role you will be reporting to Service Intelligence Unit Manager. In this role you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost effective support in accordance with guidelines. In this role each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience
The work model for the role is: #LIOnsite
This role is contributing to the Robotics & Discrete Automation Business Area for Service & Digital Platform Division based in Bangalore India
You will be mainly accountable for:
Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers
Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes
Recognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products
Taking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams

Qualifications for the role
  • You are highly skilled in SQL, Python, power Bi, automated intelligence building and 'learning' systems, Proficiency in Visual Basic for writing Macros and the Automation market
  • Ability to demonstrate your experience in working closely with local business units to deliver the services to enhance the ABB digital services across the globe
  • You have 23 years of experience in robotics service and support
  • BE/B.Tech in Mechanical, Electrical, Electronics, Instrumentation, Mechatronics, Automation You are at ease communicating in English
More about us

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing
innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world's leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries.

We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory

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