customer service specialist

4 weeks ago

Pune, Maharashtra, India timesjobs Full time

JOB DESCRIPTION

CUSTOMER SERVICE SPECIALIST

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.

They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services.

They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Responsibilities

Order Management Reports

Will handle issues in import, exports and local customers, Sales order and planning process, i.e, from order entry, daily schedule review, Contract review, Commercial check of EDI and Manual Ord
Research and apply data from various SAP applications and other internal Order to Cash applications for problem solving purposes
Completing circuit between daily Board output and associated PO creation from SAP
Develop ad-hoc and repetitive reports and information tools as requested to support global order management transactions and processes
Manage communication efforts as the liaison between Field Sales, Operations Executives/Planners, Retailer Buying offices and internal Distribution Centers

Commercial Management:
Maintaining correct price lists in SAP & quotations back up of all accounts, Receivables Management& DSO

Project management:
Conduct & Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.

Management Reports:
will prepare all KPI reports for the department, pertaining customer presentation & year-end performance of the team.

Stakeholder management:

To coordinate with global and local functions & Support the regional Sales and CS managers in activities to ensure an enhanced customer experience.

This includes but is not limited to projects and tasks to enhance the order management & fulfillment process, end to end alignment within cross functions to impart better customer service to stakeholders

Situation handling:
Evaluates situations that impact operations and decide level of support and response required.

KPIs Key performance indicators:
Outbound Freight, Inventory, Pricing discrepancy, Customer satisfaction, Forecast accuracy, On-time delivery, Lates & process optimization projects

Desired Candidate Profile

6-8 years of experience
Working experience in SAP-SD & MS office
Experience in data analysis and making the dashboard in power bi, excel and tableau
Experience of supervision, project handling & performance management
Extensive transactional working experience in the manufacturing industry under CS / Supply chain.
Experience of effective collaboration in multiple regional teams set up & stakeholder management.
Previous experience from the automotive / service industry preferred.

Competencies

Values:
Integrity, Accountability, Teamwork, Innovation

ABOUT TE CONNECTIVITY
TE Connectivity is a global technology leader enabling a secure, sustainable, productive, and connected future.

Our broad range of connectivity and sensor solutions have been proven in the most demanding environments, enabling advancements in transportation, industrial applications, medical technology, energy technology, data communications, and for the home.

With more than 85,000 employees, including more than 7,500 engineers, we work with customers in nearly 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat and Twitter.

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority

Competitive Salary Package
Performance-Based Bonus Plans
Health and Wellness Incentives
Employee Stock Purchase Program
Community Outreach Programs / Charity Events
Employee Resource Group


Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers.

In principle, the benefits offered can vary from site to site.

Location:
Pune,
MH,
IN, 411045

City:
Pune

State:

MH

Country/Region:

IN

Travel:
Less than 10 PERCENT

Requisition ID: 117012

Alternative Locations:

Functional:
Customer Service

Job Segment:
Pre-Sales, SAP, Supply Chain, Sales, Technology, Automotive, Operations, Customer Service

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