Change Coordinator
2 weeks ago
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.Are you ready to take the next step in your career?
The Senior Associate Change Control Analyst works on less complex change requests, ensuring the continuous availability of IT services. This role assists with the coordination and governing requests for simple changes. They ensure that all changes introduced in the live production environments of clients happen in a controlled and coordinated manner, ensuring minimal disruption of services. This role follows standardised methods and procedures for efficient handling of all changes.What you'll be doing
Key Roles and Responsibilities:
- Implements the change control strategy, processes, policies and methods and applies and executes these accordingly.
- Applies principles and disciplines as prescribed by ITIL to the process.
- Takes control of the complete change management lifecycle for simple changes and manages this process to successful execution.
- Receives and process requests for changes (RFC) on a regular basis and ensure that these are classified and prioritised based on importance, impact and complexity.
- Assesses the risk and technical impact associated with the change and ensure that the correct technical team resolves or deals with the matter.
- Plans, coordinates and prioritises changes based on relatedness and priority and use schedules to track, manage and report on the fulfilment of change requests.
- Participates in review boards as required to review the success of changes implemented and to conduct an analysis of the process.
- Reports on metrics that relate to the reporting of the volume of changes, types of changes and no failures of changes.
Knowledge, Skills and Attributes:
- Analytical and reasoning skills
- Ability to learn to interpret processes and policies
- Ability to present information
- Ability to establish rapport and maintain effective working relationships with internal and external stakeholders
- Proactive in approach and good attention to detail
- Achievement driven, and delivery focused while maintaining the required quality
- Display client service orientation
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Computer Science or Information Technology or equivalent
- ITIL certification
Required Experience:
- Moderate level of experience in a change control and/or release management role in an IT services environment
- Moderate level of experience working with internal and external stakeholders
- Moderate level of experience analysing processes and recommending improvements
Skills Summary
Change Management, Controls Management, ITIL Processes, Managing Change Requests, Process Improvements, Strategy PlanWhat will make you a good fit for the role?
Workplace type:
Hybrid WorkingJoin our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
- Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
- Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
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