E-commerce Manager

2 weeks ago


Pune, Maharashtra, India timesjobs Full time

Job Category:
Corporate

Job Type:
Full Time

Job Location:
Pune

Responsibilities:
Driving the sales performance of the e-commerce platform
Managing and executing promotional campaigns
Providing insights on customer shopping trends to support assortment selection and identify assortment gaps
Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments
Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance
Generate ideas and strategies based upon data-driven insights and recommendations
Manage and review e-commerce operations and processes
Manage customer retention and loyalty programs
Manage sales, promotions, marketing and social media campaigns, and programs over digital platforms
Measure order fulfilment and customer satisfaction performance

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