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Senior IT Operations Analyst

4 months ago

Bengaluru, Karnataka, India Conduent Business Services India LLP Full time


Senior IT Operations Analyst



Responsibilities:



Support the EAS solutions hosted on-prem and on the cloud



Implement standardized processes across teams



Participate in major incident resolution



Drive process optimization



Improve operational metrics



Communicate effectively with team members and customers through strong verbal, written and interpersonal skills



Remain flexible to changes in priorities with the ability to multi-task



Technical Skillset:



Experience in Incident Management or Problem Management



Knowledge of ITIL processes



Excellent troubleshooting skills



Ability to multi-task, prioritize conflicting demands



Exposure to cloud technologies



Exposure to multiple industry standard ticketing tools