customer service associate iii

3 weeks ago

Bengaluru, Karnataka, India timesjobs Full time
#

## Customer Service Associate III


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.

### Job Overview


TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions.

They take and process transactions via phone, internet, and correspondence from customers and respond to inquiries about TEs products or services.

They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

### Responsibility

  • Extraordinary Customer Experience (ECE) and Customer touch point
  • Ongoing efforts to drive ECE by interacting professionally for your internal and external customers.
  • KPIs are STR, CES, FCR, and efficiency.
  • Satisfaction Management
  • Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric
  • NPS/Transactional Survey
  • Customer Relationship & Satisfaction
  • Central point of contact for Customer on all daily inquiries and provides timely followup and resolution of issues and inquiries
  • Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required
  • Seek regular informal and formal feedback via transactional surveys or via phone and email during daily communications
  • Manage Service Delivery Process / Execution
  • Manage escalations for your customers.
  • Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
  • Follow up on quotes and quality issues
  • Manage Interfaces & Build Service Culture
  • Act as the voice of the Customer for internal support departments
  • Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
  • Take ownership for actions and follow through on tasks until resolved
### Desired Candidate Profile

  • Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented, and Business Acumen, minimal bachelors degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in English
### Competencies

  • Values: Integrity, Accountability, Teamwork, Innovation
### EOE, Including Disability/Vets

### Location

  • City: Bangalore
  • State: KA
  • Country/Region: IN
  • Travel: Less than 10 PERCENT
  • Requisition ID: 116032
### Alternative Locations

### Function

  • Customer Service
### Job Segment

  • Pre-Sales, Business Process, ERP, SAP, Sales, Customer Service, Management, Technology

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