CUSTOMER SERVICE ASSOCIATE III Job Details TE Connectivity
3 weeks ago
Customer Service Associate III
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services.
They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.#### Responsibility:
- Extraordinary Customer Experience (ECE) and Customer touch point
- Ongoing efforts to drive ECE by interacting professionally for your internal and external customers. KPIs are STR, CES, FCR, and efficiency.
- Satisfaction Management
- Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric
- NPS/Transactional Survey
- Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
- Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required
- Seek regular informal and formal feedback via transactional surveys or via phone and email during daily communications
- Manage Service Delivery Process / Execution
- Manage escalations for your customers.
- Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
- Follow up on quotes and quality issues
- Act as voice of the Customer for internal support departments
- Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
- Take ownership for actions and follow through on tasks until resolved
Key Competencies: Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented, and Business Acumen. Minimal bachelors degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in English
#### Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
EOE, Including Disability/Vets
Location: Bangalore, KA, IN, 560066
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City: Bangalore
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State: KA
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Country/Region: IN
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Travel: None
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Requisition ID: 118775
Alternative Locations:
Function:
Customer Service
Job Segment:
Pre-Sales, Business Process, ERP, SAP, Sales, Customer Service, Management, Technology
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