BMC Discovery and CMDB Specialist

1 month ago

Pune, Maharashtra, India MAHLE Full time

BMC Discovery and CMDB Experience 4 – 9 years

Key Responsibilities:

BMC Discovery

  • Design, implement, and manage BMC Discovery solutions to discover, map, and maintain a complete inventory of IT assets, including hardware, software, and services.
  • Collaborate with cross-functional teams to understand and document business requirements and translate them into effective BMC Discovery configurations.
  • Perform data modelling and data normalization to ensure accurate and reliable discovery results.
  • Develop and maintain TPL scripts for custom patterns and data collection.
  • Configure and optimize BMC Discovery to collect and update information on a wide range of IT assets, such as cloud resources, virtual machines, and network devices.
  • Troubleshoot and resolve BMC Discovery-related issues and implement enhancements to improve discovery efficiency and accuracy.
  • Maintain and update BMC Discovery policies, patterns, and credentials to adapt to changes in the IT environment.
  • Work with the security team to ensure that BMC Discovery is compliant with security standards and protocols.
  • Keep up to date with BMC Discovery best practices and industry trends to provide recommendations for process improvements.

CMDB

  • Experienced with enterprise environments Asset lifecycle.
  • Experienced with custom classes management and data set configurations.
  • Deep experience in the Atrium Integrator spoon and complex jobs creation, tuning and maintenance.
  • Create & Monitor Normalization and Reconciliation Jobs to ensure accuracy of data coming from different sources.
  • Use Remedy Smart Reports creating reports for Business consumption from CMDB.
  • Develop SQL queries and reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy.
  • Ability to work in a fast-paced environment and able to deliver results in a timely manner.
  • Maintains CIs to ensure CMDB accuracy and completeness.
  • Implement BI reports, Dashboards based on the user requirements.
  • Should be able to analyze the flashboard, Variables of Reporting.
  • Understand infra level design for visualization.

Experience:

  • Experience with CMDB and Discovery is must, (BMC Helix Dashboard).
  • Experience in ITSM administration, managing users, API integrations, and web service integration.
  • Must have an experience with Postgres SQL and other database languages.
  • Must be familiar with the reporting terms like Attributes, Filters, Joins and schema.
  • Must have knowledge about the external data sources to import data into CMDB and manage based on precedence.
  • Should have knowledge about different modules like CMDB/Asset, Incident, Work Order, Change and Problem.
  • Must have experience with handing auto discovered and manually managed data.
  • Must have experience with managing CMDB data including duplicate and orphan CIs.
  • Must have experience with managing CMDB jobs likes reconciliation and normalization.

Desirables:

  • Experience with service modeling.
  • In-depth knowledge of IT infrastructure, networks, and system architecture.
  • Experience with spoon and AI jobs
  • Experience with duplicates and orphan CIs troubleshooting

Essential:

  • Understanding of CDM model.
  • Very good knowledge about Joins, multi-query, and calculated fields.
  • Experience with Helpdesk Systems/Ticketing tools.
  • Ability to prioritize and multitask.
  • Self-motivated, able to work independently, and takes initiative.
  • Excellent communication and interpersonal skills to collaborate with various teams and stakeholders.

Education and Qualifications:

  • Bachelor's degree B.E./B Tech/ BCA
  • BMC Discovery and CMDB certification is a plus

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