Sales Support Specialist
Found in: beBee jobs IN - 2 weeks ago
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
You will be working as Sales Support Specialist - Customer Support at global grade 15 and will be part of Motion business area for Large Motors & Generators division based in Vadodara, India. In this role you will be reporting to Sales Support Manager - Customer Support and will be responsible for providing internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinating with relevant resources to have complete case ownership and to increase customer satisfaction.
Your responsibilities- Ensuring the resolution of customer issues (e.g., order, technical, payment) by coordinating with sales, operations, supply chain management, and other internal or external teams. Coordinating resolution with after-sales service and/or Spare Parts teams
- Recommending appropriate solution for customer requests, and coordinating with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place
- Informing customers about issue status based on inputs and clarifies any questions. Ensuring a positive customer experience throughout the entire process
- Preparing and analyzing regular statistics (e.g. forecast) using available tools and collecting relevant information service
- Developing, implementing and maintaining customer support processes. Participating in customer support related development projects (e.g. tools, competences, resources)
- Tracking regular target performance and provides results to management
- BE/ B-tech in Electrical Engineer
- Minimum 5+ yearers of work experience required
- Customer handling experience in order execution
- Good verbal and written communication skills
The Large Motors and Generators Division offers a comprehensive product portfolio of large AC motors and generators. From general purpose to highly customized designs, synchronous motors and high voltage induction motors provide high efficiency, reliability and availability across all major industries and applications, including some in the toughest and most demanding environments. The division also has a long track record of designing and building generators for wide range of industries, including power generation, marine, oil and gas, mining, and data centers.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website
Work model: on site #LI-onsite
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