Senior Technical Specialist- MS, SOC

1 month ago

Mumbai, Maharashtra, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The role of the Principal Security Platform Engineer forms part of the Global Cybersecurity Incident Response Team (CSIRT) team, and is responsible for facilitating problem resolution and mentoring for the overall team. This includes operational security tasks such as performance and availability monitoring, log monitoring, security incident detection and response, security event reporting, and content maintenance (tuning). This role is responsible for detecting and monitoring escalated threats and suspicious activity affecting NTT Ltd.'s technology domain (servers, networks, appliances and all infrastructure supporting production applications for the enterprise, as well as development environments).

What you'll be doing

Key Roles and Responsibilities:

  • Work as part of a global CSIRT team that works 24/7 on rotational shifts.
  • Work as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings
  • Administration of the NTT Data Inc security tools to gather security logs from environment
  • Life cycle management of the supported security tools/technologies, Break-fix, Patching, Live update
  • Adhering to SOPs and notify stake holders on log flow/log format issues
  • Document best practices
  • Identify opportunities to make automations which will help the incident response team.
  • This role involves security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S's, and general security infrastructure.
  • Carry out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Perform defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Investigate causes of incidents and seeks resolution
  • Escalate unresolved incidents and follow up until incident is resolved
  • Provide service recovery, following resolution of incidents
  • Document and close resolved incidents according to agreed procedures
  • Investigate and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures
  • Maintain knowledge of specific specialisms, provides detailed advice regarding their application
  • Ensure efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members
  • Log all such incidents in a timely manner with the required level of detail with all the necessary
  • Cooperate with all stakeholders including client IT environments, vendors, carriers and NTT colleagues to expedite diagnosis of errors and problems and to identify a resolution


Knowledge, Skills and Attributes:

  • Applies broad expertise and knowledge in highly specialised fields or several related disciplines
  • Leads and contributes to development of company objectives and principles to achieve goals in creative and effective ways
  • Recognised internally as a subject matter expert with the ability to work on significant and unique issues where analysis of situations or data requires an evaluation of intangibles
  • Working knowledge on implementation and monitoring of any SIEM or security tools/technologies.
  • Knowledge on security architecture, worked across different security technologies.
  • Customer service orientated and pro-active thinking
  • Problem solver who is highly driven and self-organised
  • Great attention to detail
  • Good analytical and logical thinking
  • Excellent spoken and written communication skills
  • Team player with the ability to work well with others and in group with colleagues and stakeholders


Academic Qualifications and Certifications:

  • Degree or relevant qualification in IT/Computing
  • Relevant level of Networking certifications such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc.
  • Relevant level of Security certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM etc. will be added advantage


Required Experience:

  • Extended experience in Security technologies like (Firewall, IPS, IDS, Proxy etc.)
  • Extended experience in technical support to clients
  • Extended experience in diagnosis and troubleshooting
  • Extended experience providing remote support in Security Technologies
  • Extended experience in SOC/CSIRT Operations
  • Extended experience in handling security incidents end to end
  • Knowledge on networking, Linux and security concepts
  • Extensive experience in configuring/managing security controls such as Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, HoneyPots and other security tools
  • Knowledge on log collection mechanism such as Syslog, Log file, DB API
  • Knowledge in security architecture
  • Extensive experience in Security Engineering

Skills Summary

Information Security Compliance, Information Security Engineering, Information Security Incident Management, Information Security Management, Information Security Operations, IT Troubleshooting, Root Cause Analysis (RCA), Scripting

Workplace type:

On-site Working

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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