Quality Assurance Associate IV

4 weeks ago

Vizag, Andhra Pradesh, India CONDUENT Full time
About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Job Track Description:

  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Proficient in a range of operational processes through prior job-related experiences and trainings.
  • Completes assignments and guides the work of peers and other team members.
  • May work cross functionally, in different areas when necessary.
  • Proposes improvements to processes and methods.
  • Works within established procedures and practices.

Qualifications and Experience:

  • Education level – Graduate
  • Experience – 4+years

Job Responsibilities

  • 5 - 2+ year of experience in customer service (inbound/outbound calls)
  • 3 year of experience in quality role as an auditor
  • Experience/exposure to work for Healthcare clients (Call center/Backend)
  • Good comm and interpersonal skills
  • Good knowledge of MS Excel and MS PowerPoint
  • Creating Report, Quality analysis, dashboard and, Email writing
  • Aware on feedback mechanism etc.
  • Should be flexible working in Night shifts
Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

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