Customer Experience Associate IV

2 weeks ago

Vizag, Andhra Pradesh, India CONDUENT Full time
About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Why Conduent

You'll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each person's contributions. Each day you'll feel challenged and know you are making a difference. At Conduent, we believe everything touches everything -and to that end we value our work and each other in the process, making it an award-winning place to work. In 2021, we won Best Places To Work, Best Global Culture and Best HR Team.

Qualifications and Experience:
  • Education level – Graduate
  • Experience – 4+years

Job Responsibilities

  • year of overall experience in customer service (inbound/outbound calls
  • Min. 2 year of experience in supporting Trainer/Quality/ SME in process/product knowledge
  • Maintained best performance as an associate.
  • Experience/exposure to work for Healthcare clients. (Call center/Backend)
  • Good comm and interpersonal skills
  • Good knowledge of MS Excel and MS PowerPoint
  • Creating Report, dashboard, manage bottom quartile team members and, Email writing.
  • Aware on feedback mechanism and performance improvements.
  • Provide inputs on process improvement and opportunities.
  • Ready to work as back up for Team Leader
  • Should be flexible working in Night shifts
Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

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