Account Manager

Found in: beBee jobs IN - 1 week ago

BangaloreDelhiPune, India iimjobs Full time
Account Manager - Customer Success & Growth

Role & Responsibilities:

  • Developing a comprehensive understanding of clients' market position, products/services, unique selling points, and competitive landscape.
  • Serving as the primary point of contact for all customer account management matters.
  • Proactively staying connected with clients and the evolving market to identify new opportunities and engage viable clients regularly.
  • Building and maintaining strong, enduring client relationships.
  • Negotiating contracts and closing agreements to maximize profits.
  • Developing trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
  • Ensuring the timely and successful delivery of solutions in line with customer needs and objectives.
  • Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Developing new business with existing clients and identifying areas for improvement to meet sales quotas.
  • Forecasting and tracking key account metrics (e.g., quarterly sales results and annual forecasts).
  • Preparing reports on account status.
  • Collaborating with the sales team to identify and grow opportunities within the territory.
  • Assisting with challenging client requests or issue escalations as needed.

Ideal Candidate:

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or a relevant role.
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executives and Clevel.
  • Solid experience with CRM software and MS Office.
  • Experience delivering clientfocused UX solutions to customer needs.
  • Proven ability to juggle multiple account management projects while maintaining sharp attention to detail.
  • Excellent listening, negotiation, and presentation abilities.
  • Strong verbal and written communication skills.
  • Assisting the leadership team in pricing strategies and revenue optimization to maximize profitability.
  • Developing a retention strategy to maximize customer lifetime value and foster loyalty.

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