Community Intern

4 weeks ago

Delhi, Delhi, India WeWork India Full time

About us

WeWork is a global platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life's work.

WeWork India, is run by the Indian real estate conglomerate, Embassy Group and commenced operations in 2017. Currently, it has over 62,000 members and 43 locations and six cities in India - Bengaluru, Mumbai, Gurugram, Noida, Hyderabad, and Pune. Its portfolio comprises small and medium enterprises, start-ups, large businesses, freelancers, etc. Our mission is empowering tomorrow's world of work.

Flexibility is paramount in today's workforce and the WeWork India team is laser-focused on fuelling growth opportunities and fortifying its position as the leading flexible workspace brand with customisable and innovative solutions for all businesses. In October, WeWork India made its first investment in Bengaluru-based conferencing and collaboration platform, Zoapi. Founded in 2019, Zoapi is a unified conferencing and collaboration solution provider for enterprise companies, coworking spaces, and education centres.

WeWork India's latest brand campaign 'Great Inspires Great', showcases the breadth of products at WeWork India which makes it the ideal end-to-end workspace solutions provider in a hybrid and flexible world. WeWork's products include digital offerings like On-demand, All Access, Managed Office by WeWork, and its space as a service portfolio consisting of private offices, custom build offices, and conference rooms, among others.

WeWork India is the country's leading flexible workspace provider that offers a personalised experience to different types of professionals with varied needs through its innovative and customised offerings. WeWork India is home to a community of diverse set of people – from innovators to visionaries to dreamers and go-getters, making it a space where people meet and inspire each other to achieve greater heights of success. You can learn more about our team and organisation here. Read more about our culture code to understand how we do things.

About the Role :

The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the "face" of WeWork.

Every member of this team helps our members and employees create their life's work through assisting in functions such as hospitality and operations.

Roles and Responsibilities :

Illustrate WeWork's core values and strive to achieve our mission by supporting the Community Management team to achieve the following:

Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members Ensure that your building is fully operational and processes are running smoothly Drive growth and promotion of WeWork-provided service offerings Take direction from the Community Manager to support the Community team as necessary

Greeting/Point of Contact :

Be the first and last point of contact for your building Cover the front desk during business hours Greet and check-in member guests Greet people who come in for tours, track walk-ins, schedule tours and send confirmation emails Manage WeWork Member check-ins and check-outs Prepare and distribute promotional materials to guests/potential members Answer "walk-up" member and guest questions or refer inquirers to additional resources

Membership Management :

Work on community initiatives designed to develop connections between members including member introductions, event support, email and print communications Solve member-related issues to ensure that a cohesive community is maintained

Events and Community Management :

Assist with set-up and breakdown of events Prepare newsletters, posters and event reports Business Development and execution of external events from non members

Building Operations and Management :

Assist with move-ins and move-outs Assist with building operations and maintenance to ensure the highest level of member experience Mail and package responsibilities as needed Identify issues for escalation to the Community Manager and document the same accordingly Manage member ticketing communications and on ground emails Place orders and manage expenses for the location

Experience and Requirements :

College graduate is preferred, but not required Strong verbal and written communication skills Exceptional organizational and multitasking skills Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy Passion for entrepreneurial communities Understanding of WeWork's mission and values Proficient in basic computer skills Customer service and/or sales experience is a plus

Note : At the end of your internship, either on termination or full time conversion (where justified by business need) you will be asked to present the learnings and impact of your internship.

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you'll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.

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