Manager - Operations - Healthcare (5-20 yrs)

2 weeks ago


BiharTamil NaduMaharashtraGujaratPatnaChennaiMaduraiCoimbatoreMumbaiNavi MumbaiThaneAhmed, India iimjobs Full time
Manager-Operations

Role :
Manager-Operations

Job description

Key Responsibilities:

Strategic:

  • Prepare performance standards for the centre in collaboration with the Cluster heads and the Corporate in line with strategic plans of the organization
  • Conduct regular analysis in centre, identify trends and collaborate with the Corporate Medical & Quality team to ensure appropriate action plans at put in place

Operational:

  • Devise and implement action plans for achievement of financial targets of the center
  • Strengthen the relationships with existing surgeons through constant doctor engagement initiatives to ensure long lasting relationships
  • Build new business relationships with doctors/facilitators etc., thus contributing to increase in the revenues of the center
  • Assist and coordinate with the centre level sales team in establishing CFS brand in the locality/area/city through various sales (BTL) and marketing campaigns (ATL)
  • Ensure implementation & supervision of business lead capturing & conversions
  • Focus on continuously enhancing Patient's experience through interactions and involvement to determine expectations
  • Prepare and maintain effective scheduling and availability of resources to ensure on time surgeries and ensure efficient procedures in billing are being followed
  • Ensure timely, accurate and legible documentation is maintained by clinical & non clinical team
  • Ensure pre & post-surgical nursing care is of highest quality by continuous assistance, training and monitoring
  • Ensure that ethical medical practice is followed at all times at the center
  • Coordinate with the medical directors and ensure that all clinical policies and procedures within the Center meets the requirements of State/Local rules & regulations and other licensing or accrediting bodies
  • Conduct periodic clinical and medical reviews along with the Medical Directors and ensure timely execution of the initiatives/follow-up activities
  • Ensure maintenance of highest standards of hygiene and cleanliness in order to achieve least number of hospital acquired infections
  • Ensure that Bio Medical Waste management system is in place according to standards
  • Ensure compliance on Statutory Guidelines in consultation with corporate team
  • Interact with patients and attendants and build lasting relationships
  • Maintain an efficient patient feedback and response system to gather feedback and respond to problems in a timely manner and ensure resolution
  • Oversee procurement, materials management and inventory management and ensure cost effectiveness, timely submission of bills
  • Undertake cost optimization initiatives such as reducing the usage of consumables, monitoring Fixed costs, variable costs, overheads etc.
  • Oversee safekeeping of center medical records and ensure availability at all times for auditing & reference purposes (implement easy retrieval mechanism)
  • Act as an escalation point for all operational issues related to the facility and take suitable action by interfacing with the concerned stakeholders
  • Manage medico-legal cases and represent the center to legal bodies wherever necessary


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