Market Supply Analyst

3 weeks ago

Bengaluru, Karnataka, India Diageo Full time

Job Description :

Sell to Cash (StC), part of End to End Commercial, plays a leading role to Help Sell in Diageo. Sell to Cash Service Delivery works to capture order demand, ensure products are delivered on time to customers and that invoice payments are collected once due. Sell to Cash is a global organisation, one of the four global Towers that will drive end to end process excellence across four key Service Centre locations, Budapest, Bogotá, Nairobi, Manila, with additional StC teams located in Belfast, Athens and Turin

The STC area covers significant cross-market and end-to-end functional responsibilities with the aim to continue the great steps forward that have been achieved during previous years by the StC community.

It ensures proper operation of processes from incoming customer orders to final deliveries with continuous order-to-ship end-to-end issue resolution. Service Delivery entails close business partnering with the market logistics, sales and customer service teams.

To support the process which is making sure that Diageo IMC warehouses are filled up with our products in Western Europe so they can be sold to our Customers. Also to provide the necessary shipment and billing documentations correctly and to support post sales activities, such as claim management, return deliveries. The role has strong connections to Intercompany processes.

The role holder should demonstrate the appropriate Diageo capabilities, specifically:

Be authentic – it is essential that the role holder has the ability to manage and maintain great relationship with a variety of key stakeholders and can adapt their style to suit a diverse customer base.

Find solutions – the ability to analyse situations and find solutions to issues is a prerequisite for this role coupled with a deep understanding of how the business operates

Consistently deliver great performance – the role holder must be a self-starter and have strong prioritisation skills, staying focused on what business outcomes need to be delivered. They must channel their energy into finding solutions and demonstrate brilliant execution in all aspects of the role

  • Generate the necessary documentation and ensure on time billing with maximum accuracy.
  • Issue/create accurate documents such as: invoices, debit/credit notes, order acknowledgements, etc. to required timescales
  • Order creation and amendment
  • Handling all incoming customer queries and requests
  • Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
  • Closing of customer claims within agreed parameters
  • Process customer insurance claims in an accurate and timely manner after completion of customer concerns
  • Resolving shipment delays and all associated communication and documentation with counterparts in supply and the market.
  • Process material (dry goods) and sample orders and ensure markets are kept updated on status.
  • Resolution of Intercompany delivery, pricing, billing and any other GRNI issues
  • reporting
  • Relationship management with key stakeholders, RTR, Finance teams, Supply sites, etc.

Qualifications and Experience Required:

Essential

  • Fluent English
  • Strong MS Office knowledge
  • Good communication skills
  • Ability to work independently
  • Taking ownership
  • Solution focused mindset
  • Being able to work under pressure
  • Being able to manage conflicting priorities

Desirable:

  • Customer Service experience
  • Approximately 2 year experience in a relevant field (Supply or Intercompany)
  • Having an overview of market and customer specifics
  • Strong understanding of end to end supply operational process

Barriers to Success in Role (Optional):

  • Inability to build strong relationships
  • Inability to work as a team
  • Poor engagement skills with key stakeholders
  • Poor communication skills
  • Poor attention to details
  • Not sufficient language capabilities

Flexible Working Options:

  • Normal business hours
  • Office based
  • As this role has a strong internal customer focus this cannot be managed successfully on a part-time basis.

Worker Type :

Regular

Primary Location:

Bangalore Karle Town SEZ

Additional Locations :

Job Posting Start Date :

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.

DRINKiQ

What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ )


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