Customer Service Representative

4 weeks ago


Hyderabad Secunderabad, India timesjobs Full time
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Customer Service Representative - India - Hyderabad

Req ID#: 190013

Location:
Hyderabad, India, IN

Company:
Sitel India Pvt Ltd

About Sitel:
World's Leading BPO
Handles 3 million contacts every day
60000 Employees Worldwide
145 centers in 27 countries
350 clients
36 languages
Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row

Job Summary:
Answer inbound calls within the guidelines/goals established by the client and management. Consistently achieves call quality goals to meet client and customer satisfaction goals.

Primary Job Responsibilities:
Greetings from Sitel Sitel Hyderabad is hiring for International Technical Support Voice Process.

Job Details:
Age: 18 to 35 years

Minimum Qualification:
Intermediate (or 2 equivalent)

Maximum Qualification:
Graduates (Undergrads can be considered but should not be regular college students)

Experience:
Any Under Grad or Graduate Freshers

Communication Skills:
Exceptional Spoken skills in English

Shifts:
Rotational shifts (Should be comfortable to work in all shifts)

Salary:
As per Market Standards


Note:

Any candidate applying for this position should be okay to work from the office.

Experience:
Any Under Grad/Graduate Freshers can apply.

Job Profile:
International Voice (Technical Support)

Responsibility:
Provide Technical Support to International Customers

Shift Timings:
Should be flexible to work in US Rotational Shifts.

Desired Skills:
Need Excellent Communication skills in English.
Must-Have strong Technical Knowledge (Hardware, Software, and networking Concepts)

Working Days: 5 days working

Weekly Offs: 2 Week Offs (Rotational and Split)

Transport:
Home Pickup and Home Drop.

Rounds of Interview:
JAM, HR, Voice and Accent, Tech Test, Operations Round.
All interviews will happen over telephonic or Skype.

Note:

Any candidate applying for this position should be okay to work from the office.
The selected candidates should be able to join ASAP and have all documents handy for background verification.
You can refer your friends too

Skills/Knowledge/Abilities:
Call Center experience a plus
Provide a high quality and proactive service to both internal and external customers

Education:
High school diploma or equivalent
Bachelors in a related field

Experience Target:
Call Center experience a plus

Take the assessment

Job Segment:
Customer Service Representative, Call Center Representative, Technical Support, Call Center, Testing, Customer Service, Technology

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