Senior Product Manager

3 weeks ago


Mumbai, Maharashtra, India iimjobs Full time
Senior Product Manager - Customer Experience

Position:
Sr. Product Manager - Customer Experience

Job Location:
Mumbai

Job Type:
Permanent & Onsite (5 days working)

Experience: 5+ yrs

Qualification:
Bachelor's degree in a relevant field; MBA & additional certifications in product management are a plus.

Responsibilities:

  • Drive the strategic vision and metrics for optimizing website customer journeys and funnels
- within the B2B manufacturing industry, focusing on delivering exceptional user experiences.

  • Utilize advanced analytical skills to deeply understand customer behavior and pain points, translating insights into actionable strategies for continuous improvement.
  • Collaborate closely with crossfunctional teams, including other product managers, to develop endtoend solutions that are userfriendly and measurable by metrics.
  • Obsessively prioritize customer needs and preferences throughout the product development lifecycle, ensuring alignment with business objectives and industry best practices.
  • Leverage a comprehensive understanding of the B2B commerce landscape to tailor website experiences that resonate with target audiences and drive conversions.
  • Implement rigorous testing and experimentation methodologies to validate hypotheses and refine website strategies, always striving for incremental improvements.
  • Foster a culture of datadriven decisionmaking within the team, using metrics to evaluate performance and guide future enhancements.
  • Continuously monitor industry trends and competitor strategies to identify opportunities for innovation and differentiation in website customer journeys.
  • Establish and nurture relationships with key stakeholders, gathering feedback and input to inform product roadmap decisions.
  • Collaborate with product managers across different areas to ensure cohesive and seamless integration of website solutions into the broader product ecosystem.

Qualifying Criteria:

  • Minimum of 5 years of proven experience in product management and have managed a team before
  • Strong understanding of the product lifecycle from ideation to launch and postlaunch optimization and adoption
  • Demonstrated ability to drive product vision, strategy, and execution
  • Proficiency in conducting market research, competitor analysis, and customer feedback analysis
  • Demonstrate infinite ownership to drive delivery across multifunctional teams
  • Track record of successfully collaborating with crossfunctional teams, including engineering, design, marketing, and sales
  • Experience in defining and analyzing product metrics to make datadriven decisions
  • Excellent communication skills with the ability to articulate ideas and strategies clearly
  • Proven ability to identify problems, propose solutions, and drive results
  • Familiarity with agile methodologies and the ability to adapt to a fastpaced, dynamic work environment
  • Entrepreneurial mindset with a focus on innovation and continuous improvement
  • Inviting applications from Internet/eCommerce industry only. Candidates must be stable at career.


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