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ServiceNow Admin

4 months ago

Hyderabad Telangana India RSM Delivery Center Private Limited (India) Full time

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The ServiceNow Administrator is a technical resource who performs the day-to-day administration of the platform. The Administrators primary responsibility is to maintain stability and usability of the platform across production and non-production environments. The Administrator will work closely with other administrators, developers, stakeholders, process owners and the platform owner to manage support for incidents, lead upgrade planning and execution, manage instance security, and provide support to developers. Under the direction of the platform owner the administrator directs activities aligned with priorities requiring collaboration and direction through to completion. He/she must have excelled written and oral communication skills to be able to work, collaborate and coordinate between technical and non-technical people within the company.

ESSENTIAL DUTIES:
  • Captures business and user requirements as stories and acceptance criteria noting priority ensuring requirements are understood, developed, tested and delivered to specifications.
  • ScrumMaster activities, driving stories into sprints and through to completion.
  • QA testing creates test plans and coordinate testing activities.
  • Light development/configuration activities
  • Lead upgrade and cloning activities and execution
  • Manages support for incident resolution.
  • Manage instance security through user/group access, role administration, ACLs.
  • Other duties as assigned.

EDUCATION/CERTIFICATIONS
  • Bachelor’s degree
  • ServiceNow Fundamentals (Required)
  • ServiceNow Certified Administrator (Preferred)
  • Knowledge of ITIL methodologies (Preferred)

TECHNICAL/SOFT SKILLS
  • Intermediate in Word, Excel, PowerPoint, Visio, One Note, SharePoint
  • PowerShell experience
  • Experience in JavaScript plus

EXPERIENCE
  • 3 - 5 years’ relevant experience (Required)
  • Experience with ServiceNow (Required)

LEADERSHIP SKILLS
  • Experience managing multiple priorities and projects (Required)
  • Excellent written and oral presentation skills (Required)
  • Experience leading technical teams on highly complex enterprise technical infrastructure projects (Preferred)

You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM. Experience the power of being understood.