Customer Experience Lead

1 week ago


Mumbai Maharashtra India Johnson Controls Full time

Job Responsibilities:

  • Set up a complete Pre & Post sales infrastructure
  • Develop Market for JCI products by engaging with key stakeholders such as MEP consultants and end users in market.
  • Plan Sales & Channel technical training on products and solutions
  • Work in sync with the Global product development team and develop sustainable and commercially viable products.
  • Understand customer needs and make sales presentations.
  • Liaise with the marketing team to undertake demand-generating activities such as trade shows or customer workshops.
  • Build a robust Channel Training program for JC Channel offerings such as Valves, Actuators, FCU, IAQ, BMS etc.,
  • Set up a post sales process for Warranty and out of warranty claims and channel support.
  • After-sales customer service and communications
  • Maintenance, repair and spare parts management
  • Complaint management
  • Upselling activities
  • Administration of master data and product evaluations
  • Trend analysis

Skills Required:

  • Minimum 10 years of relevant experience in Pre and Post sales for HVAC products such as Valves, Actuators, Sensors, FCU, & BMS
  • Bachelors or Masters Degree in Engineering or equivalent.
  • Well-versed with Excel and CRM software.


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