Head Of Customer Support

1 month ago


Ahmedabad, India Appitsimple Infotek Pvt. Ltd. Full time

Company Overview


AppitSimple Infotek Pvt Ltd is a pioneer product-based IT company known for SoftwareSuggest and CallHippo. SoftwareSuggest is an online platform for business software and services, while CallHippo provides VoIP services globally, simplifying communication for businesses.


Job Overview


Lead the customer support team at Appitsimple Infotek Pvt. Ltd. in Ahmedabad. Full-Time position with 7 to 10 years of senior experience. Salary range: Competitive. Employee count: 51-200.


Qualifications and Skills


  • Customer Service Management
  • Team Leadership
  • Problem Solving
  • Communication Skills
  • Conflict Resolution
  • Strategic Planning
  • Performance Management
  • Data Analysis


Roles and Responsibilities


  • Manage and oversee the customer support team to ensure excellent service delivery
  • Develop and implement customer support strategies to enhance customer satisfaction and retention
  • Lead initiatives to improve customer support processes and efficiency
  • Handle escalated customer issues and provide resolutions in a timely manner
  • Collaborate with other departments to drive cross-functional support initiatives







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