Customer Care Representative
1 month ago
Company Overview
GoodVibes Placement Services is a reputable recruitment & outsourcing firm based in Indore since 2019. Specializing in executive search and recruitment services, our mission is to reduce unemployment in India while providing excellence services to our clients.
Job Overview
Junior Customer Care Representative position with 1 to 3 years of experience in Navi Mumbai, Maharashtra, India. Full-Time employment type.
Job Description
- Excellent Communication Skills
- Undergraduate with 2 yrs exp.
- Graduate - Freshers / Experience
- Voice Process
- 5 Days Working
- Salary - 12K To 18K In-Hand
- Location - Mumbai, Vashi
Qualifications and Skills
- Communication skills
- Customer service
- Problem-solving
- Empathy
- Patience
- Active listening
- Conflict resolution
- Time management
Roles and Responsibilities
- Address customer inquiries and resolve complaints via phone, email, or chat
- Manage large amounts of incoming calls
- Provide accurate, valid, and complete information by using the right methods/tools
- Build sustainable relationships and engage customers by taking the extra mile
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within time limits
- Follow communication procedures, guidelines, and policies
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