Consultant - IT Infrastructure

3 weeks ago

Jammu KashmirJammuSrinagarAndhra PradeshVijayawadaVishakhapatnamVizagGuntur, IN ATS India Full time

Role : Consultant - IT Infrastructure

Industry Type : Information Systems

Department : IT

Employment Type: Full Time, Permanent

Job description

- This role will report into Manager - Regional

Infrastructure Services in India and functionally collaborate with TAM, Finance, Networks, Operations and Support Functions

- It is an Individual contributor role

- In this role, you will advise lead, manage, and support all site Information Technology (IT) activities

Role Responsibilities :

- Asset Management : Running and analyzing inventories of all assets, Liaising with vendors to obtain best practices, Ensuring financial records are up to date and accurate, Reporting on finance and forecasting budgets, Maximize profitability, manage the asset disposal as per government policies and ensure 100% compliance on all audits. Well versed with Service Now

- Invoicing : Processing of Invoices of IT Utilities, Telecommunication, Service Provider, Aware of the payment terms, GST taxation and other regulatory compliances

- Run & Protect : ensures reliability and protection of critical systems related to local site operations including IT Infrastructure, WAN/LAN connectivity, servers, printing and phone systems; escalation to appropriate teams where necessary to ensure issues are resolved with minimum business impact.

- Desktop Support : undertakes desktop problem management and resolution - 2nd & 3rd line technical support for site users. Aware about Laptop/Desktop Imaging, Security Patches and upgrades.

- Customer Service : works closely with business users with full understanding of business processes, acting with urgency and empathy to resolve issues.

- Problem management and Incident resolution : provides timely response to requests for support, consultancy, and issue resolution; taking ownership and escalating when required.

- Provision of business tools & knowledge : accountable for ensuring hardware lifecycles are adhered to in line with Digital &Technology recommendations. Provision of appropriate IT knowledge and guidance to users in the form of OPLs, onboarding and knowledge-transfer.

- Cyber and Physical Security : works closely with Compliance Teams to ensure correct processes are implemented across the site; escalate non-compliance.

- New Technology Support : collaborate with global Digital &Technology groups to implement new technologies.

Have technical skills and experience :

- Differential work that has driven impact to the internal/external business

- Strong interpersonal communication and relationship-building skills

- Advanced proficiency in current desktop productivity tools such as Power BI, Tableau, MS apps, SCCM

- Advanced proficiency in systems and network troubleshooting

- Certifications in Networking, ITIL , Microsoft certifications

- Analytical skills to identify problems and deliver solutions

- Proven results in leadership

- Familiar with Service Now - Asset Management, STPI, Non STPI

- Ability to influence PLT and other business partners

- Self-motivated with a mindset for success

- IT Budget & Procurement, Knowledge on Billing & Invoicing

- Proven ability to set and uphold standards

- Bachelor s degree in information technology (or related field)

- 1+ years experience in the field

Good to have skills :

- Knowledge on Intune, Air watch

- Cloud Technologies

Skill Proficiency expectations :

- Service Now- Asset Management

- IT Budget /Procurement

- Power BI, Tableau

- Networking

- SCCM

- AV Integration

(ref:hirist.tech)

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