Senior Solutions Engineer

Company Description:Vertus Enterprises dba CMIT Solutions NYNJ offers proactive and dependable technology and data solutions to businesses with 24/7 mission critical operations. Its comprehensive technology and security solutions enable clients to grow their business and protect from security threats, accidental damages and errors.Position Summary:Employees must be willing to work in USA hours from Monday to Friday. Typical working hrs. will be (8.00 am to 5.00 pm EST).If you love to solve challenging client problems, design robust technology solutions that help client acquisition and growth in a sustainable way, and eager to continuously learn, improve and share ideas to drive growth – then we are looking for you. We are looking for a motivated Solutions Engineer with deep hands on experience of Endpoints (Desktop, mobile etc.), Server, Storage, Networking and Cybersecurity. You will work on designing innovative solutions for client requirements, ensure delivery of the committed services to gain client confidence and establish ourselves as their trusted advisor. Job Responsibilities:Responsible for resolving complex, non-standard or high value client problems either independently or utilizing the support teamCoordinate with inter/other department, internal team, clients and vendors for any IT related requests/requirements /issuesEnsuring quality services are delivered within SLA & Time EstimatingManage Escalations from both internal team and clientManaging transition phase of transferring the functional, technical and procedural knowledge to maintain and support organizationActivity Planning and Sequencing: Delegate tasks and responsibilities to appropriate personnelMonitoring and Reporting Progress, Creating Charts and Schedules: Analyze status report and troubleshoot problem areasResource Planning: Coach, mentor and motivate team membersTrain employees across multiple departments on server operations, monitoring, reportingManage Escalations from both client and internal teamIT Audits, Report and Monthly/Quarterly meetings for Business improvement and achievements - Technical abilities include but not limited to an advanced understanding of Windows, Mac OSX IOS, android operating systems, Fixed Function terminals (FFT), hardware, software, network operating system problemsProficient with Active Directory, Windows Registry, Exchange 365, and Microsoft Office as well as Office 2011 & Office 2016 for MACIdentify, investigate and research problems to resolution or escalate to proper team to further isolate issue using appropriate escalation processes and proceduresExtensive knowledge of WAN, LAN and WLAN networkingExperience with configuring business-class firewalls and VPNsIT experience with the following software platforms a plus: Shadow Protect, Datto, Sage Time Slip, Salesforce SharePoint, Millennium, Master Builder, CCH, Oasis, QuickBooks, fishbowl etc.Proactive monitoring of applications and services using Remote Monitoring and Management tools to ensure high availability and to meet service level agreementsHandle all information, whether written or verbal, in a confidential and professional manner and in compliance with HIPAA standards and regulationsManage internal IT management software system, patch management tools and PSA toolsImplement process vision and design, enhancement strategy and transition strategyMaintain LAN servers, workstations, Laptops, Switches, firewalls, routers and other internetworking productsPerform network security management, Backup management, IT procurement and Vendor managementSolid working knowledge of Windows operating systems (7, 8, 10 and Server 2008, 2012, 2016), Microsoft Office (2007, 2010, 2013) and Microsoft Office 365 and configuration DHCP, DNS, DC, Print and file service, FTP server, Users & Groups Management, GPO, IISAdministration of VMWare and Hyper-V environment, P2VTo maintain an up to record of network diagrams, inventory databases and equipment specifications related to the customer's services, including updates to the knowledge baseAnalysis and research of security alerts QualificationGood understanding of Patch Management, Recovery Services environmentAbility to communicate and present effectivelyAnalyze, develop, interpret and evaluate complex system design and architecture specifications, data models and diagrams in the development, configuration and integration of computer systems providing network programming in supportRequired experience:5+ years of IT network and infrastructure solutions deliveryHands on solution design and delivery skills for client requirementsPolished presence in terms of client interaction and comfortable presenting to the leadershipStrong verbal and written communication skills with active listening to understand the issues of clients and prospectsWorks in close collaboration with leadership and communicates and resolves issues and conflicts in a creative and constructive mannerAbility to learn from mistakes and take proactive action to continuously improve and refineSkills Needed:Technical background, with experience and interest in hands on technical delivery Experience in Windows and Apple desktop support and Server administration, including Small Business Server, Active Directory, Exchange, DNS, DFS, IIS, WDS within a multiple server environmentExpert knowledge of setting up and configuring wireless networks (RADIUS and AD management sign-on; Various WAP security protocols; Wireless management systems)Expert Knowledge of setting up and configuring printers in a network environment (Print Server management; LDAP integration; Remote access security and administration; user login scripting)Expert Knowledge of installing and configuring Enterprise level antivirus softwareExpert knowledge of configuring Microsoft Outlook – RPC over HTTP, POP/IMAP, Exchange relay and administration and management of multiple Office 365 tenants, including support of email, SharePoint, Microsoft Teams and Microsoft Security and Compliance CenterStrong foundation of advanced networking protocols, setups, and scenarios. Must have good knowledge of TCP/IP, DNS, DHCP, NAT and VPN configurations and A, MX, CNAME record managementProven skill in design, configuration, and troubleshooting business class routers, firewalls and switches e.g. Barracuda and SonicWALL, including WAN failover and multi-LAN scenariosAdvanced knowledge of Remote Management Systems/Software/AgentsAdvanced knowledge of virtualization technologies from host to virtualized machine management and administration (Hyper-V; VMWare; Citrix Xen)Experience with offsite backup configurations as well as data restorations;Experience with Tier 1 - Tier 3 Storage systems such as DAS, NAS, SAN backup environments and cloud-based storageExperience of BDR products, like Datto and BarracudaExperience and robust knowledge of cyber security. Security Certifications preferredKnowledge of cloud-based offerings, hosted e-mail systems, telecommunications and data communications; standard operating systems, software packages, and software utilitiesKnowledge of UEM, MDM, MAM, Microsoft Sharepoint, and HTML, PHP, ASPEducation and Certifications:Bachelor’s Degree in IT or related technical fieldMSCE/MCP/MCTS certification is a plusCASP, A+, Network+, Security+ certification preferredBenefits:Competitive package based on experience, track record and performanceFlexible remote/ hybrid workOwn and independently manage significant deliveriesLeading technology, platforms and enterprise products to work withConstant learning and development of new technologiesWork culture where individual idea and creativity are encouragedOnsite opportunities when required by project